Abstract
With the fast development and increasing use of the World Wide Web as both information seeking and an electronic commerce tool, web usability studies grow in importance. While web designers have largely focused on functional aspects of websites, there has been little systematic attention to (1) the motivational issues of web user interface design or (2) a theoretically driven approach to web user satisfaction studies. The objective of this paper is to provide a conceptual framework and foundation for systematically investigating features in the web environment that contribute to user satisfaction with a web interface. This research uses Herzberg's motivation-hygiene theory to guide the identification of these features. Among the implications and contributions of this research are the identification of web design features that may maximize the likelihood of user satisfaction and return visits to the web site.
| Original language | English (US) |
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| Title of host publication | Proceedings of the Hawaii International Conference on System Sciences |
| Publisher | IEEE Computer Society |
| Pages | 69 |
| Number of pages | 1 |
| State | Published - 1999 |
| Event | Proceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32 - Maui, HI, USA Duration: Jan 5 1999 → Jan 8 1999 |
Other
| Other | Proceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32 |
|---|---|
| City | Maui, HI, USA |
| Period | 1/5/99 → 1/8/99 |
ASJC Scopus subject areas
- Software
- Industrial and Manufacturing Engineering