Websites that satisfy users: A theoretical framework for web user interface design and evaluation

Ping Zhang, Gisela M. von Dran, Ruth V. Small, Silvia Barcellos

Research output: Chapter in Book/Report/Conference proceedingConference contribution

43 Scopus citations

Abstract

With the fast development and increasing use of the World Wide Web as both information seeking and an electronic commerce tool, web usability studies grow in importance. While web designers have largely focused on functional aspects of websites, there has been little systematic attention to (1) the motivational issues of web user interface design or (2) a theoretically driven approach to web user satisfaction studies. The objective of this paper is to provide a conceptual framework and foundation for systematically investigating features in the web environment that contribute to user satisfaction with a web interface. This research uses Herzberg's motivation-hygiene theory to guide the identification of these features. Among the implications and contributions of this research are the identification of web design features that may maximize the likelihood of user satisfaction and return visits to the web site.

Original languageEnglish (US)
Title of host publicationProceedings of the Hawaii International Conference on System Sciences
PublisherIEEE Computer Society
Pages69
Number of pages1
StatePublished - 1999
EventProceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32 - Maui, HI, USA
Duration: Jan 5 1999Jan 8 1999

Other

OtherProceedings of the 1999 32nd Annual Hawaii International Conference on System Sciences, HICSS-32
CityMaui, HI, USA
Period1/5/991/8/99

ASJC Scopus subject areas

  • Software
  • Industrial and Manufacturing Engineering

Fingerprint Dive into the research topics of 'Websites that satisfy users: A theoretical framework for web user interface design and evaluation'. Together they form a unique fingerprint.

  • Cite this

    Zhang, P., von Dran, G. M., Small, R. V., & Barcellos, S. (1999). Websites that satisfy users: A theoretical framework for web user interface design and evaluation. In Proceedings of the Hawaii International Conference on System Sciences (pp. 69). IEEE Computer Society.