Using the Lenses of Emotion and Support to Understand Unemployment Discourse on Reddit

Radhika Garg, Yash Kapadia, Subhasree Sengupta

Research output: Contribution to journalArticlepeer-review

Abstract

Unemployed individuals experience emotional upheaval and financial constraints, and they struggle to share their challenges and obtain support from their family members and social circles. While prior work has shown that social media platforms enable their users to safely share their turmoil, hardships, and emotional upheavals and seek support, little is known about how the unemployed use such platforms. Based on a mixed-methods analysis of data retrieved from unemployment communities on Reddit, our study reveals that redditors in these communities engage in exchanges that range from queries seeking information about job searching to discussions about sensitive topics such as the health and social implications of unemployment. Also, while redditors use mostly negative emotional tonality in their texts when initiating a new post, the comments in response provide considerable social support in the form of esteem, emotional, informational, network, and instrumental support. Based on these findings, we share the theoretical implications of our work and offer design

Original languageEnglish (US)
Article number3449088
JournalProceedings of the ACM on Human-Computer Interaction
Volume5
Issue numberCSCW1
DOIs
StatePublished - Apr 22 2021

Keywords

  • emotion
  • job search
  • reddit
  • social support
  • unemployed
  • unemployment

ASJC Scopus subject areas

  • Social Sciences (miscellaneous)
  • Human-Computer Interaction
  • Computer Networks and Communications

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