Using a Process Handbook to Design Organizational Processes

Chrysanthos Dellarocas, Jintae Leel, Thomas W. Malone, Kevin Crowston, Brian Pentland

Research output: Contribution to conferencePaperpeer-review

2 Scopus citations


Thegoal of the ProcessHandbook project is to providea set of theories, methodologies, and tools, to enablethe modeling and redesign of organizations in a more systematic way. A key element of the workis a novel approachto representingprocesses, whichuses ideas from computer science about inheritance, and from coordination theory about managingdependencies. This representation improves understanding of complex processes, assists in the identification of process inefficiencies, andfacilitates generationandcomparative evaluationof alternative processes.Wehavebuilt an online Process Handbookcomputer tool based on our approach,to represent, store, classify and manipulate business processes. Usingthat tool, wehave developed the beginningsof a systematicdesign methodfor process (re)design.

Original languageEnglish (US)
Number of pages7
StatePublished - 1994
Externally publishedYes
Event1994 AAAI Spring Symposium - Palo Alto, United States
Duration: Mar 21 1994Mar 23 1994


Conference1994 AAAI Spring Symposium
Country/TerritoryUnited States
CityPalo Alto

ASJC Scopus subject areas

  • Artificial Intelligence


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