Understanding interactions between municipal police departments and the public on twitter

Yun Huang, Qunfang Wu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Law enforcement agencies have started using social media for building community policing, i.e., establishing collaborations between the people in a community and local police departments. Both researchers and practitioners need to understand how the two parties interact on social media on a daily basis, such that effective strategies or tools can be developed for the agencies to better leverage the platforms to fulfill their missions. In this paper, we collected 9,837 tweets from 16 municipal police department official Twitter accounts within 6 months in 2015 and annotated them into different strategies and topics. We further examined the association between tweet features (e.g., hashtags, mentions, content) and user interactions (favorites and retweets) by using regression models. The models reveal surprising findings, e.g., that the number of mentions has a negative correlation with favorites. Our findings provide insights into how to improve interactions between the two parties.

Original languageEnglish (US)
Title of host publicationTransforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings
PublisherSpringer Verlag
Pages37-46
Number of pages10
ISBN (Print)9783319781044
DOIs
StatePublished - Jan 1 2018
Event13th International Conference on Transforming Digital Worlds, iConference 2018 - Sheffield, United Kingdom
Duration: Mar 25 2018Mar 28 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10766 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

Other13th International Conference on Transforming Digital Worlds, iConference 2018
CountryUnited Kingdom
CitySheffield
Period3/25/183/28/18

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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  • Cite this

    Huang, Y., & Wu, Q. (2018). Understanding interactions between municipal police departments and the public on twitter. In Transforming Digital Worlds - 13th International Conference, iConference 2018, Proceedings (pp. 37-46). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 10766 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-78105-1_5