Trust in human-computer interactions as measured by frustration, surprise, and workload

Leanne M. Hirshfield; Stuart H. Hirshfield; Samuel Hincks; Matthew Russell; Rachel Ward; Tom Williams

doi:10.1007/978-3-642-21852-1_58

Trust in human-computer interactions as measured by frustration, surprise, and workload

Leanne M. Hirshfield, Stuart H. Hirshfield, Samuel Hincks, Matthew Russell, Rachel Ward, Tom Williams

Research output: Chapter in Book/Entry/Poem › Conference contribution

12 Scopus citations

Abstract

We describe preliminary research that attempts to quantify the level of trust that exists in typical interactions between human users and their computer systems. We describe the cognitive and emotional states that are correlated to trust, and we present preliminary experiments using functional near infrared spectroscopy (fNIRS) and electroencephalography (EEG) to measure these user states. Our long term goal is to run experiments that manipulate users' level of trust in their interactions with the computer and to measure these effects via non-invasive brain measurement.

Original language	English (US)
Title of host publication	Foundations of Augmented Cognition
Subtitle of host publication	Directing the Future of Adaptive Systems - 6th International Conference, FAC 2011, Held as Part of HCI International 2011, Proceedings
Pages	507-516
Number of pages	10
DOIs	https://doi.org/10.1007/978-3-642-21852-1_58
State	Published - 2011
Externally published	Yes
Event	6th International Conference on Foundations of Augmented Cognition, FAC 2011, Held as Part of HCI International 2011 - Orlando, FL, United States Duration: Jul 9 2011 → Jul 14 2011

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	6780 LNAI
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Other

Other	6th International Conference on Foundations of Augmented Cognition, FAC 2011, Held as Part of HCI International 2011
Country/Territory	United States
City	Orlando, FL
Period	7/9/11 → 7/14/11

Keywords

EEG
electroencephalograph
fNIRS
frustration
near-infrared spectroscopy
surprise
trust
workload

ASJC Scopus subject areas

Theoretical Computer Science
General Computer Science

Access to Document

10.1007/978-3-642-21852-1_58

Cite this

Hirshfield, L. M., Hirshfield, S. H., Hincks, S., Russell, M., Ward, R., & Williams, T. (2011). Trust in human-computer interactions as measured by frustration, surprise, and workload. In Foundations of Augmented Cognition: Directing the Future of Adaptive Systems - 6th International Conference, FAC 2011, Held as Part of HCI International 2011, Proceedings (pp. 507-516). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6780 LNAI). https://doi.org/10.1007/978-3-642-21852-1_58

Trust in human-computer interactions as measured by frustration, surprise, and workload. / Hirshfield, Leanne M.; Hirshfield, Stuart H.; Hincks, Samuel et al.
Foundations of Augmented Cognition: Directing the Future of Adaptive Systems - 6th International Conference, FAC 2011, Held as Part of HCI International 2011, Proceedings. 2011. p. 507-516 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6780 LNAI).

Research output: Chapter in Book/Entry/Poem › Conference contribution

Hirshfield, LM, Hirshfield, SH, Hincks, S, Russell, M, Ward, R & Williams, T 2011, Trust in human-computer interactions as measured by frustration, surprise, and workload. in Foundations of Augmented Cognition: Directing the Future of Adaptive Systems - 6th International Conference, FAC 2011, Held as Part of HCI International 2011, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 6780 LNAI, pp. 507-516, 6th International Conference on Foundations of Augmented Cognition, FAC 2011, Held as Part of HCI International 2011, Orlando, FL, United States, 7/9/11. https://doi.org/10.1007/978-3-642-21852-1_58

Hirshfield LM, Hirshfield SH, Hincks S, Russell M, Ward R, Williams T. Trust in human-computer interactions as measured by frustration, surprise, and workload. In Foundations of Augmented Cognition: Directing the Future of Adaptive Systems - 6th International Conference, FAC 2011, Held as Part of HCI International 2011, Proceedings. 2011. p. 507-516. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-642-21852-1_58

Hirshfield, Leanne M. ; Hirshfield, Stuart H. ; Hincks, Samuel et al. / Trust in human-computer interactions as measured by frustration, surprise, and workload. Foundations of Augmented Cognition: Directing the Future of Adaptive Systems - 6th International Conference, FAC 2011, Held as Part of HCI International 2011, Proceedings. 2011. pp. 507-516 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Trust in human-computer interactions as measured by frustration, surprise, and workload

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Keywords

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