@inproceedings{59a159baed0245059998b6fb345c704f,
title = "Transition resilience with ICTs: 'Identity awareness' in veteran re-integration",
abstract = "This paper reports on a qualitative interview study of ICT use amongst a population undergoing transition following a life disruption. We interviewed 13 veterans who were reintegrating into civil society. Veterans are unique in that they experience several transitions at once-that is, after returning home, they often suffer from PTSD, become homeless, change occupations, etc. Amongst other challenges, veterans often undergo identity crises as caused by the lack of continuity between military and civilian social structures. We show how veterans are resilient through their uses of ICTs when navigating identity crises. We find that they use ICTs to develop identity awareness- that is, they connect with a human infrastructure through which they can develop a {"}big picture{"} understanding of unfamiliar rules and norms and receive support when navigating civil society. We discuss the implications of our study and identify implications for design.",
keywords = "Crisis, Disruption, ICTs, Identity, Identity awareness, Resilience, Social media, Transition, Veterans",
author = "Semaan, {Bryan C.} and Britton, {Lauren M.} and Bryan Dosono",
note = "Funding Information: We thank our informants for sharing their stories and their time. We also thank the School of Information Studies at Syracuse University for funding our work. Copyright: Copyright 2017 Elsevier B.V., All rights reserved.; 34th Annual Conference on Human Factors in Computing Systems, CHI 2016 ; Conference date: 07-05-2016 Through 12-05-2016",
year = "2016",
month = may,
day = "7",
doi = "10.1145/2858036.2858109",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "2882--2894",
booktitle = "CHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems",
}