TY - GEN
T1 - Theory-driven collocated CMC
T2 - 2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2017
AU - Nelimarkka, Matti
AU - Salovaara, Antti
AU - Semaan, Bryan
AU - Jacucci, Giulio
N1 - Funding Information:
The third aspect is the rationality element of the discussion. The discussion is deemed of high quality if it is supported by rational argumentation (“Räsonnement” [34]). This entails each contribution having explicit claims supported with evidence [30, 72, 78] or by personal experiences and value-based argumentation [71]. This dimension’s operationalizations include counting the number of supporting arguments [72] and evaluating the claims’ contributions to larger discussions (e.g., via counterclaims and affirmative claims) [30]. Empirical data show that more than half of the messages in online spaces demonstrate rationality, meaning that they make a claim and provide support through at least one argument [31, 77].
Publisher Copyright:
© 2017 ACM.
PY - 2017/5/2
Y1 - 2017/5/2
N2 - Computer-mediated communication (CMC) tools are used to increase social interaction in collocated settings. Recent research has been primarily constructive (oriented to building of systems) or phenomenon-driven (serving attempts to understand interactions in collocated CMC). The paper contributes a theory-driven approach and examines collocated CMC as a Habermasean "public sphere": a space that supports inclusive, civil, and rational discussion. An in-the-wild experimental study comparing CMC with face-to-face (F2F) communication enabled ascertaining that CMC is more inclusive than F2F communication. Respectfulness levels did not differ but were established differently: via collective construction of a common narrative in F2F and through quick reactions in CMC. Similarly, while rationality figures were on a par, F2F communication allowed participants to justify their claims better. The article discusses how a theory-based approach can strengthen phenomenon-driven research with new conceptual frames and measurement tools, and steer constructive research with a normative framework.
AB - Computer-mediated communication (CMC) tools are used to increase social interaction in collocated settings. Recent research has been primarily constructive (oriented to building of systems) or phenomenon-driven (serving attempts to understand interactions in collocated CMC). The paper contributes a theory-driven approach and examines collocated CMC as a Habermasean "public sphere": a space that supports inclusive, civil, and rational discussion. An in-the-wild experimental study comparing CMC with face-to-face (F2F) communication enabled ascertaining that CMC is more inclusive than F2F communication. Respectfulness levels did not differ but were established differently: via collective construction of a common narrative in F2F and through quick reactions in CMC. Similarly, while rationality figures were on a par, F2F communication allowed participants to justify their claims better. The article discusses how a theory-based approach can strengthen phenomenon-driven research with new conceptual frames and measurement tools, and steer constructive research with a normative framework.
KW - Collocated computer-mediated communication
KW - Deliberative democracy
KW - Public sphere
UR - http://www.scopus.com/inward/record.url?scp=85044854893&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85044854893&partnerID=8YFLogxK
U2 - 10.1145/3025453.3025885
DO - 10.1145/3025453.3025885
M3 - Conference contribution
AN - SCOPUS:85044854893
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 4534
EP - 4547
BT - CHI 2017 - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 6 May 2017 through 11 May 2017
ER -