The role of moderating factors in user technology acceptance

Heshan Sun, Ping Zhang

Research output: Contribution to journalArticlepeer-review

650 Scopus citations


Along with increasing investments in new technologies, user technology acceptance becomes a frequently studied topic in the information systems discipline. The last two decades have seen user acceptance models being proposed, tested, refined, extended and unified. These models have contributed to our understanding of user technology acceptance factors and their relationships. Yet they have also presented two limitations: the relatively low explanatory power and inconsistent influences of the factors across studies. Several researchers have recently started to examine the potential moderating effects that may overcome these limitations. However, studies in this direction are far from being conclusive. This study attempts to provide a systematic analysis of the explanatory and situational limitations of existing technology acceptance studies. Ten moderating factors are identified and categorized into three groups: organizational factors, technological factors and individual factors. An integrative model is subsequently established, followed by corresponding propositions pertaining to the moderating factors.

Original languageEnglish (US)
Pages (from-to)53-78
Number of pages26
JournalInternational Journal of Human Computer Studies
Issue number2
StatePublished - Feb 2006


  • Conceptual research
  • Moderating factors
  • Research model
  • User technology acceptance

ASJC Scopus subject areas

  • Software
  • General Engineering
  • Education
  • Human Factors and Ergonomics
  • Human-Computer Interaction
  • Hardware and Architecture


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