The quest to make accessibility a corporate article of faith at Microsoft: Case study of corporate culture and human resource dimensions

Leonard A. Sandler, Peter Blanck

Research output: Contribution to journalReview articlepeer-review

24 Scopus citations

Abstract

This case study examines efforts by Microsoft Corporation to enhance the diversity of its workforce and improve the accessibility and usability of its products and services for persons with disabilities. The research explores the relation among the Americans with Disabilities Act of 1990, corporate leadership, attitudes and behaviors towards individuals with disabilities, and dynamics that shape organizational culture at Microsoft. Implications for Microsoft, other employers, researchers, and the disability community are discussed.

Original languageEnglish (US)
Pages (from-to)39-64
Number of pages26
JournalBehavioral Sciences and the Law
Volume23
Issue number1
DOIs
StatePublished - 2005
Externally publishedYes

ASJC Scopus subject areas

  • Clinical Psychology
  • Psychiatry and Mental health
  • Law

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