Current discussions and trends in digital reference have emphasized the use of real-time digital reference services. Recent articles have questioned both the utility and use of asynchronous services such as e-mail. This article uses data from the AskERIC digital reference service to demonstrate that asynchronous services are not only useful and used, but may have greater utility than real-time systems.
|Original language||English (US)|
|Number of pages||6|
|Journal||Reference and User Services Quarterly|
|State||Published - Jan 1 2002|
ASJC Scopus subject areas
- Information Systems
- Library and Information Sciences