The necessity of real-time: Fact and fiction in digital reference systems

R. David Lankes, Pauline Shostack

Research output: Contribution to journalArticle

25 Scopus citations

Abstract

Current discussions and trends in digital reference have emphasized the use of real-time digital reference services. Recent articles have questioned both the utility and use of asynchronous services such as e-mail. This article uses data from the AskERIC digital reference service to demonstrate that asynchronous services are not only useful and used, but may have greater utility than real-time systems.

Original languageEnglish (US)
Pages (from-to)350-355
Number of pages6
JournalReference and User Services Quarterly
Volume41
Issue number4
StatePublished - Jan 1 2002

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

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