Abstract
Current discussions and trends in digital reference have emphasized the use of real-time digital reference services. Recent articles have questioned both the utility and use of asynchronous services such as e-mail. This article uses data from the AskERIC digital reference service to demonstrate that asynchronous services are not only useful and used, but may have greater utility than real-time systems.
Original language | English (US) |
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Pages (from-to) | 350-355 |
Number of pages | 6 |
Journal | Reference and User Services Quarterly |
Volume | 41 |
Issue number | 4 |
State | Published - 2002 |
ASJC Scopus subject areas
- Information Systems
- Library and Information Sciences