The nature of knowledge in the social media age: Implications for knowledge management models

Jeff Hemsley, Robert M. Mason

Research output: Chapter in Book/Report/Conference proceedingConference contribution

23 Scopus citations

Abstract

Social media comprise the set of tools that "enable people to connect, communicate, and collaborate," and these tools include blogs, wikis and social network sites. This paper reviews the significance of these tools and explores how together they can result in instances of virality (e.g., viral videos). Using new insights on viral processes, we provide a critical review of epistemological perspectives and the conceptual foundations underlying knowledge management models. We conclude that the widespread use of social media creates a dynamic, recursive socio-technical information and knowledge sharing system, a knowledge ecosytem (KE). This KE requires both an expansion of our understanding of knowledge creation and substantial revisions to our approaches to enterprise knowledge management.

Original languageEnglish (US)
Title of host publicationProceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
PublisherIEEE Computer Society
Pages3928-3937
Number of pages10
ISBN (Print)9780769545257
DOIs
StatePublished - Jan 1 2012
Externally publishedYes
Event2012 45th Hawaii International Conference on System Sciences, HICSS 2012 - Maui, HI, United States
Duration: Jan 4 2012Jan 7 2012

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Other

Other2012 45th Hawaii International Conference on System Sciences, HICSS 2012
CountryUnited States
CityMaui, HI
Period1/4/121/7/12

Keywords

  • Knowledge
  • Viral Events
  • Social Media
  • Diffusion

ASJC Scopus subject areas

  • Engineering(all)

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  • Cite this

    Hemsley, J., & Mason, R. M. (2012). The nature of knowledge in the social media age: Implications for knowledge management models. In Proceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45 (pp. 3928-3937). [6149372] (Proceedings of the Annual Hawaii International Conference on System Sciences). IEEE Computer Society. https://doi.org/10.1109/HICSS.2012.580