The impact of electronic monitoring on quality and quantity of performance

Jeffrey M. Stanton, Amanda L. Julian

Research output: Contribution to journalArticle

27 Scopus citations

Abstract

A laboratory experiment was conducted to assess the effects of electronic monitoring on the quality and quantity of clerical task performance. A social information processing framework was used to develop predictions about task performance and the perceived importance of quality and quantity performance. Results generally supported the hypotheses: aspects of a task that were monitored were perceived as more important and the quantity of work output was affected. Exploratory analysis of task satisfaction and motivation also showed that these variables were affected by the monitoring manipulations.

Original languageEnglish (US)
Pages (from-to)85-101
Number of pages17
JournalComputers in Human Behavior
Volume18
Issue number1
DOIs
StatePublished - Jan 1 2002

Keywords

  • Computer applications
  • Job performance
  • Monitoring
  • Organization behavior
  • Social influences
  • Technology

ASJC Scopus subject areas

  • Arts and Humanities (miscellaneous)
  • Human-Computer Interaction
  • Psychology(all)

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