@inproceedings{1a1f8e6310a64e5b98352bd7cb07f9f8,
title = "The Heart work of wikipedia: Gendered, emotional labor in the world's largest online encyclopedia",
abstract = "This note explores the issue of women's participation in Wikipedia through the lens of emotional labor. Using a grounded theory approach, we detail the kinds of tasks women Wikipedians choose to do and explore why they choose the work they do. We also explore the emotional costs of their labor and their strategies for coping. Our analysis of 20 interviews leads us to posit that the gendered and emotional labor required of many women to participate in Wikipedia's production renders it, problematically, a space of conflicting public and private spheres, motivated by antithetical open and closed values. In addition to other contributions, we believe this insight sheds light on some of the complex dynamics behind Wikipedia's observed gender gap.",
keywords = "Emotional labor, Gender gap, Wikipedia, Women",
author = "Amanda Menking and Ingrid Erickson",
note = "Publisher Copyright: {\textcopyright} Copyright 2015 ACM.; 33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015 ; Conference date: 18-04-2015 Through 23-04-2015",
year = "2015",
month = apr,
day = "18",
doi = "10.1145/2702123.2702514",
language = "English (US)",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "207--210",
booktitle = "CHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems",
}