The Heart work of wikipedia: Gendered, emotional labor in the world's largest online encyclopedia

Amanda Menking, Ingrid Erickson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

44 Scopus citations

Abstract

This note explores the issue of women's participation in Wikipedia through the lens of emotional labor. Using a grounded theory approach, we detail the kinds of tasks women Wikipedians choose to do and explore why they choose the work they do. We also explore the emotional costs of their labor and their strategies for coping. Our analysis of 20 interviews leads us to posit that the gendered and emotional labor required of many women to participate in Wikipedia's production renders it, problematically, a space of conflicting public and private spheres, motivated by antithetical open and closed values. In addition to other contributions, we believe this insight sheds light on some of the complex dynamics behind Wikipedia's observed gender gap.

Original languageEnglish (US)
Title of host publicationCHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationCrossings
PublisherAssociation for Computing Machinery
Pages207-210
Number of pages4
ISBN (Electronic)9781450331456
DOIs
StatePublished - Apr 18 2015
Externally publishedYes
Event33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015 - Seoul, Korea, Republic of
Duration: Apr 18 2015Apr 23 2015

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2015-April

Other

Other33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015
CountryKorea, Republic of
CitySeoul
Period4/18/154/23/15

Keywords

  • Emotional labor
  • Gender gap
  • Wikipedia
  • Women

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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