A formal model of market-level expectations is developed and used to Identify testable hypotheses. The empirical findings Indicate that market-level expectations are more adaptive in nature than previously thought. The study also provides the first systematic Investigation of cross-industry variation In the formation of marketlevel expectations. Several factors, including advertising, word-of-mouth, market growth, and purchase frequency, are found to have a significant moderating influence on the adaptation rate. Finally, we find that market-level expectations adjust faster when perceived quality declines, suggesting that negativity biases manifest at a macrolevel - a phenomenon that has not been previously observed.
ASJC Scopus subject areas
- Business and International Management
- Arts and Humanities (miscellaneous)
- Economics and Econometrics