The Evolution of Social Commerce: An Examination from the People, Business, Technology, and Information Perspective

Chingning Wang, Ping Zhang

Research output: Contribution to journalArticle

240 Scopus citations

Abstract

Social commerce is a form of commerce mediated by social media and is converging both online and offline environments. As a relatively new phenomenon, social commerce has evolved quickly in practice, yet has gained little attention in the IS discipline. With its pervasiveness in businesses and people's lives, social commerce presents ample research opportunities that can have both theoretical and practical significance and implications. This article aims to capture researchers' attention by describing the characteristics of social commerce and its potential future directions. We trace the evolutionary patterns of social commerce chronologically, based on trade articles and academic publications from 2005 to 2011. A framework that combines people, management, technology, and information dimensions is used to provide a systematic analysis of social commerce development. Our examination shows that since 2005, the year the term social commerce was incepted, assumptions and understanding of people in social commerce move from a simple and general description of human social nature to a rich exploration with different angles from social psychology, social heuristics, national culture, and economic situations. On the management dimension, business strategies and models evolve from the short-tail to long-tail thinking, with invented concepts such as branded social networks/communities, niche social networks/communities, niche brands, co-creating, team-buying, and multichannel social networks. Technologically, IT platforms and capabilities for social commerce evolve from blogs, to social networking sites, to media sharing sites, and to smartphones. While Facebook becomes a profit-generating platform, creating the notion of f-commerce, Google and Twitter become strong competitors with great potentials. Information in social commerce evolves from peer-generated, to community-generated (crowdsourcing), to consumer and marketer co-created, and to global crowdsourced. Our examination identifies various conceptualizations, terminologies, views, and perspectives about social commerce and its relation to other well-known concepts such as e-commerce. In light of the evolution of social commerce, we provide possible future directions for research and practice.

Original languageEnglish (US)
Pages (from-to)105-127
Number of pages23
JournalCommunications of the Association for Information Systems
Volume31
Issue number1
StatePublished - 2012

    Fingerprint

Keywords

  • Crowdsourcing
  • Evolution
  • F-commerce
  • G-commerce
  • Groupon
  • Information model
  • Mediation
  • Mediatization
  • Social commerce
  • Social shopping
  • T-commerce
  • Tuangou

ASJC Scopus subject areas

  • Information Systems

Cite this