The effect of task roles on the perceived usability of management tools

Lu Xiao, Anabel Quan-Haase

Research output: Contribution to journalArticlepeer-review


We investigate how demands of a task create differing task roles with distinct levels of information uncertainty, information and cognitive load, and social responsibility. Pairs solved a standard matching game using tangrams under three different instant messaging (IM) tool conditions. We show that a participant's use and evaluation of the IM tool are largely based on their assigned task roles. The findings inform the testing and evaluation of future collaborative systems and visualization tools by demonstrating the relevance of task roles in the use and utility of these systems and tools.

Original languageEnglish (US)
Pages (from-to)1-4
Number of pages4
JournalProceedings of the ASIST Annual Meeting
Issue number1
StatePublished - 2012
Externally publishedYes


  • Instant messaging (IM)
  • Task roles
  • Usability
  • Visualization

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences


Dive into the research topics of 'The effect of task roles on the perceived usability of management tools'. Together they form a unique fingerprint.

Cite this