The digital reference research agenda

R. David Lankes

Research output: Contribution to journalArticlepeer-review

33 Scopus citations


A research agenda for the study of digital reference is presented. The agenda stems from a research symposium held at Harvard University, Boston, Massachusetts in August 2002. The agenda defines digital reference as "the use of human intermediation to answer questions in a digital environment." The agenda also proposes the central research question in digital reference: "How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?" The definition and question are used to outline a research agenda centered on how the exploration of digital reference relates to other fields of inquiry.

Original languageEnglish (US)
Pages (from-to)301-311
Number of pages11
JournalJournal of the American Society for Information Science and Technology
Issue number4
StatePublished - Feb 15 2004

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Human-Computer Interaction
  • Computer Networks and Communications
  • Artificial Intelligence


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