The digital reference fallacy

David Lankes

doi:10.4324/9781315863429

The digital reference fallacy

David Lankes

School of Information Studies

Research output: Chapter in Book/Entry/Poem › Chapter

1 Scopus citations

Abstract

This article discusses the fallacy that real-time and asynchronous digital reference software are fundamentally different. Instead the author argues that the only real difference is lag time, and that this difference does not support the separation of digital reference functions. An attempt is made to create a unified model for digital reference and digital reference functions. Lastly, the author presents some practical considerations for libraries seeking to purchase digital reference software.

Original language	English (US)
Title of host publication	Digital Reference Services
Publisher	Taylor and Francis
Pages	35-44
Number of pages	10
Volume	9781315863429
ISBN (Print)	9781315863429
DOIs	https://doi.org/10.4324/9781315863429
State	Published - Jan 1 2013

Keywords

Digital reference
digital reference software

ASJC Scopus subject areas

General Computer Science

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10.4324/9781315863429

Cite this

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AB - This article discusses the fallacy that real-time and asynchronous digital reference software are fundamentally different. Instead the author argues that the only real difference is lag time, and that this difference does not support the separation of digital reference functions. An attempt is made to create a unified model for digital reference and digital reference functions. Lastly, the author presents some practical considerations for libraries seeking to purchase digital reference software.

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The digital reference fallacy

Abstract

Keywords

ASJC Scopus subject areas

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