The digital reference fallacy

David Lankes

Research output: Chapter in Book/Entry/PoemChapter

1 Scopus citations


This article discusses the fallacy that real-time and asynchronous digital reference software are fundamentally different. Instead the author argues that the only real difference is lag time, and that this difference does not support the separation of digital reference functions. An attempt is made to create a unified model for digital reference and digital reference functions. Lastly, the author presents some practical considerations for libraries seeking to purchase digital reference software.

Original languageEnglish (US)
Title of host publicationDigital Reference Services
PublisherTaylor and Francis
Number of pages10
ISBN (Print)9781315863429
StatePublished - Jan 1 2013


  • Digital reference
  • digital reference software

ASJC Scopus subject areas

  • General Computer Science

Cite this