The development of community members' roles in partnership research projects: An empirical study

Lu Xiao, Umer Farooq, John M. Carroll, Mary Beth Rosson

Research output: Contribution to journalArticlepeer-review

2 Scopus citations


For 3 years, the authors of this article and several other colleagues have worked with 11 nonprofit community groups to help them take greater control of their information technology in terms of technology acceptance, adoption, and literacy through a research project. As part of this project, the authors explored informal learning methods that the groups could benefit from and practiced them with the community representatives who played key roles in the daily life of the organizations. In the present article, the authors reflect on the developmental trajectories observed for two individuals, each from a different nonprofit organization, with respect to information technology efficacy and ability. The authors analyze these trajectories as a sequence of the following four technology-related roles - technology consumers, technology planners, technology doers, and technology sustainers. The authors describe these roles, the methods used to promote informal learning, and implications for other researchers studying informal learning in communities.

Original languageEnglish (US)
Pages (from-to)2340-2353
Number of pages14
JournalJournal of the American Society for Information Science and Technology
Issue number11
StatePublished - Nov 2013
Externally publishedYes


  • human computer interaction
  • qualitative research
  • user studies

ASJC Scopus subject areas

  • Software
  • Information Systems
  • Human-Computer Interaction
  • Computer Networks and Communications
  • Artificial Intelligence


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