The computerization of service: Evidence of information and communication technologies in real estate

Steve Sawyer; Fuyu Yi

doi:10.1007/978-0-387-09768-8_14

The computerization of service: Evidence of information and communication technologies in real estate

Steve Sawyer, Fuyu Yi

Research output: Chapter in Book/Entry/Poem › Conference contribution

1 Scopus citations

Abstract

We explore the overlap between service and computerization using macro-level industrial data on the U.S. real estate market and five comparison industries (hospitals, financial services, legal services, machinery manufacturing, and fabricated metals). The macro-level data comes from the U.S. Bureau of Economic Analysis and the U.S. Census Bureau and we use it to develop insights on computerization and service relative to contributions to the U.S. gross domestic product. This analysis shows that while information and communication technology investments in real estate lagged comparison industries from 1969 to 1997, since then ICT investments in real estate have increased rapidly. At the same time, there has been a growth in the number workers even as the industry's contribution to GDP has grown. We identify two implications of these findings. First, ICTs are not being used are not as a substitute for labor. Second, the rapid growth in ICT investments has been absorbed into real estate quickly and well. Still, computerization in real estate continues, suggesting that process studies and more micro-analyses are critical next steps.

Original language	English (US)
Title of host publication	Information Technology in the Service Economy
Subtitle of host publication	Challenges and Possibilities for the 21st Century: IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada
Editors	Michael Barrett, Elizabeth Davidson, Catherine Middleton, Janice DeGross
Pages	199-209
Number of pages	11
DOIs	https://doi.org/10.1007/978-0-387-09768-8_14
State	Published - 2008
Externally published	Yes

Publication series

Name	IFIP International Federation for Information Processing
Volume	267
ISSN (Print)	1571-5736

Keywords

Computerization
Real estate
Secondary data
Service

ASJC Scopus subject areas

Information Systems and Management

Access to Document

10.1007/978-0-387-09768-8_14

Cite this

Sawyer, S., & Yi, F. (2008). The computerization of service: Evidence of information and communication technologies in real estate. In M. Barrett, E. Davidson, C. Middleton, & J. DeGross (Eds.), Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century: IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada (pp. 199-209). (IFIP International Federation for Information Processing; Vol. 267). https://doi.org/10.1007/978-0-387-09768-8_14

The computerization of service: Evidence of information and communication technologies in real estate. / Sawyer, Steve; Yi, Fuyu.
Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century: IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada. ed. / Michael Barrett; Elizabeth Davidson; Catherine Middleton; Janice DeGross. 2008. p. 199-209 (IFIP International Federation for Information Processing; Vol. 267).

Research output: Chapter in Book/Entry/Poem › Conference contribution

Sawyer, S & Yi, F 2008, The computerization of service: Evidence of information and communication technologies in real estate. in M Barrett, E Davidson, C Middleton & J DeGross (eds), Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century: IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada. IFIP International Federation for Information Processing, vol. 267, pp. 199-209. https://doi.org/10.1007/978-0-387-09768-8_14

Sawyer S, Yi F. The computerization of service: Evidence of information and communication technologies in real estate. In Barrett M, Davidson E, Middleton C, DeGross J, editors, Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century: IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada. 2008. p. 199-209. (IFIP International Federation for Information Processing). doi: 10.1007/978-0-387-09768-8_14

Sawyer, Steve ; Yi, Fuyu. / The computerization of service : Evidence of information and communication technologies in real estate. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century: IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada. editor / Michael Barrett ; Elizabeth Davidson ; Catherine Middleton ; Janice DeGross. 2008. pp. 199-209 (IFIP International Federation for Information Processing).

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The computerization of service: Evidence of information and communication technologies in real estate

Abstract

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Keywords

ASJC Scopus subject areas

Access to Document

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