The computerization of service: Evidence of information and communication technologies in real estate

Steve Sawyer, Fuyu Yi

Research output: Chapter in Book/Entry/PoemConference contribution

1 Scopus citations


We explore the overlap between service and computerization using macro-level industrial data on the U.S. real estate market and five comparison industries (hospitals, financial services, legal services, machinery manufacturing, and fabricated metals). The macro-level data comes from the U.S. Bureau of Economic Analysis and the U.S. Census Bureau and we use it to develop insights on computerization and service relative to contributions to the U.S. gross domestic product. This analysis shows that while information and communication technology investments in real estate lagged comparison industries from 1969 to 1997, since then ICT investments in real estate have increased rapidly. At the same time, there has been a growth in the number workers even as the industry's contribution to GDP has grown. We identify two implications of these findings. First, ICTs are not being used are not as a substitute for labor. Second, the rapid growth in ICT investments has been absorbed into real estate quickly and well. Still, computerization in real estate continues, suggesting that process studies and more micro-analyses are critical next steps.

Original languageEnglish (US)
Title of host publicationInformation Technology in the Service Economy
Subtitle of host publicationChallenges and Possibilities for the 21st Century: IFIP TC8 WG8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada
EditorsMichael Barrett, Elizabeth Davidson, Catherine Middleton, Janice DeGross
Number of pages11
StatePublished - 2008
Externally publishedYes

Publication series

NameIFIP International Federation for Information Processing
ISSN (Print)1571-5736


  • Computerization
  • Real estate
  • Secondary data
  • Service

ASJC Scopus subject areas

  • Information Systems and Management


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