Supporting teamwork at xerox

Murali Venkatesh, Richard J. Leo, Karla M. Kuzawinski, Lester P. Diamond, Jacques C. Verville

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper is about an innovative microcomputer-based environment implemented to support Quality improvement teams (QITs) at Xerox. This QIT support environment, called the Quality Support Center or QSC, features an extensive software toolkit and human facilitation support. The software toolkit supports Xerox Quality processes and tools, and meeting management. The software toolkit also supports meeting process evaluation (including team member verbal behavior assessment) and Quality process use evaluation by providing in-process measurement capabilities and metrics. Unlike most group support applications, the QSC software toolkit is designed to support Quality principles and practice. Findings based on 40 recently-completed projects suggests that QSC-use has contributed to substantial time and dollar savings (in the millions of dollars) for Xerox. Significant qualitative impacts on the business and improved Quality practice have resulted as well from QSC-use.

Original languageEnglish (US)
Title of host publicationProceedings of the ACM SIGCPR Conference
EditorsLorne Olfman
PublisherACM
Pages194-201
Number of pages8
StatePublished - 1995
EventProceedings of the 1995 ACM SIGCPR Conference - Nashville, TN, USA
Duration: Apr 6 1995Apr 8 1995

Other

OtherProceedings of the 1995 ACM SIGCPR Conference
CityNashville, TN, USA
Period4/6/954/8/95

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ASJC Scopus subject areas

  • Software

Cite this

Venkatesh, M., Leo, R. J., Kuzawinski, K. M., Diamond, L. P., & Verville, J. C. (1995). Supporting teamwork at xerox. In L. Olfman (Ed.), Proceedings of the ACM SIGCPR Conference (pp. 194-201). ACM.