Student Evaluations of WebCT 6: A Multi-Phase Qualitative Study

Ping Zhang, Swati Bhattacharyya, Cheng-Lin Chiang

Research output: Chapter in Book/Entry/PoemConference contribution


We report a multi-phase qualitative study on student evaluations of a learning management system WebCT 6. Data were collected at three distinctive times with two different methods. Content analyses show that (1) students have an integrated view of their technology assisted learning environment, which can be represented by S-I-A (system, instructors and administrators); (2) students' complains and wishes for instructors and administrators increase over time; (3) communication related features continuously dominate most of the concerns students have; and (4) students grow more appreciative toward features that support learning activities. The findings provide suggestions that should be carefully considered by all involved personnel for learning management systems selection, training, maintenance, use, and investment. The findings also provide suggestions for vendors. One particular contribution to the literature is the identification of the fifth type of interaction that plays an important role in the technology-assisted learning context: The learner-administrator interaction.

Original languageEnglish (US)
Title of host publicationSIGED: IAIM 2007, Proceedings - 22nd Annual Conference
StatePublished - 2007
Event22nd Annual Conference of the International Academy for Information Management, IAIM 2007 - Montreal, QC, Canada
Duration: Dec 7 2007Dec 9 2007


Other22nd Annual Conference of the International Academy for Information Management, IAIM 2007
CityMontreal, QC


  • Interaction
  • Learning management systems (LMS)
  • Multi-phase
  • Qualitative evaluation
  • Student evaluations
  • Technology assisted learning

ASJC Scopus subject areas

  • Computer Graphics and Computer-Aided Design
  • Computer Vision and Pattern Recognition
  • Software


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