Reusing social media information in government

Clayton Wukich, Ines Mergel

Research output: Contribution to journalArticle

27 Scopus citations

Abstract

Across policy domains, government agencies evaluate social media content produced by third parties, identify valuable information, and at times reuse information to inform the public. This has the potential to permit a diversity of social media users to be heard in the resulting information networks, but to what extent are agencies relying on private citizens or others outside of the policy domain for message content? In order to examine that question, we analyze the online practices of state-level government agencies. Findings demonstrate that agencies emulate offline content reuse strategies by relying predominately on trusted institutional sources rather than new voices, such as private citizens. Those institutional sources predominantly include other government agencies and nonprofit organizations, and their messages focus mostly on informing and educating the public.

Original languageEnglish (US)
JournalGovernment Information Quarterly
DOIs
StateAccepted/In press - Jun 18 2015

Keywords

  • Emergency management
  • Reuse of public sector information
  • Social media content analysis
  • Social media sharing practices
  • Twitter

ASJC Scopus subject areas

  • Law
  • Library and Information Sciences
  • Sociology and Political Science

Fingerprint Dive into the research topics of 'Reusing social media information in government'. Together they form a unique fingerprint.

  • Cite this