TY - JOUR
T1 - Reusing social media information in government
AU - Wukich, Clayton
AU - Mergel, Ines
N1 - Funding Information:
The authors thank Professors Louise K. Comfort, Naim Kapucu, Scott Robinson, and Todd R. La Porte for their helpful feedback at the Public Management Research Conference (PMRC), Minneapolis, Minnesota, June 13, 2015. We are also obliged to the journal’s reviewers for their substantive critiques. We thank Dr. Alan Steinberg and Mr. Johnny Nguyen for their work in developing our data collection tool. This project was supported by SHSU’s College of Humanities and Social Sciences , the Department of Political Science , and the Center for the Study of Disasters and Emergency Management .
Publisher Copyright:
© 2016 Elsevier Inc.
PY - 2016/4/1
Y1 - 2016/4/1
N2 - Across policy domains, government agencies evaluate social media content produced by third parties, identify valuable information, and at times reuse information to inform the public. This has the potential to permit a diversity of social media users to be heard in the resulting information networks, but to what extent are agencies relying on private citizens or others outside of the policy domain for message content? In order to examine that question, we analyze the online practices of state-level government agencies. Findings demonstrate that agencies emulate offline content reuse strategies by relying predominately on trusted institutional sources rather than new voices, such as private citizens. Those institutional sources predominantly include other government agencies and nonprofit organizations, and their messages focus mostly on informing and educating the public.
AB - Across policy domains, government agencies evaluate social media content produced by third parties, identify valuable information, and at times reuse information to inform the public. This has the potential to permit a diversity of social media users to be heard in the resulting information networks, but to what extent are agencies relying on private citizens or others outside of the policy domain for message content? In order to examine that question, we analyze the online practices of state-level government agencies. Findings demonstrate that agencies emulate offline content reuse strategies by relying predominately on trusted institutional sources rather than new voices, such as private citizens. Those institutional sources predominantly include other government agencies and nonprofit organizations, and their messages focus mostly on informing and educating the public.
KW - Emergency management
KW - Reuse of public sector information
KW - Social media content analysis
KW - Social media sharing practices
KW - Twitter
UR - http://www.scopus.com/inward/record.url?scp=84958212475&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84958212475&partnerID=8YFLogxK
U2 - 10.1016/j.giq.2016.01.011
DO - 10.1016/j.giq.2016.01.011
M3 - Article
AN - SCOPUS:84958212475
SN - 0740-624X
VL - 33
SP - 305
EP - 312
JO - Government Information Quarterly
JF - Government Information Quarterly
IS - 2
ER -