TY - GEN
T1 - Resilience through technology adoption
T2 - 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
AU - Mark, Gloria
AU - Al-Ani, Ban
AU - Semaan, Bryan
PY - 2009
Y1 - 2009
N2 - Citizen response to disaster has begun to receive attention in the CHI community but little attention has so far been given to how citizens use technology to adapt when their country is at war. We report on an ethnographic interview study of how technology was adopted and used by citizens to be resilient during wartime. We interviewed 45 Iraqi citizens experiencing the current Iraq war. Based on our data we identified properties of resilience: reconfiguring social networks, self-organization, redundancy, proactive practices, and repairing trust in information. Technology supported people in being resilient by enabling them to control identity, to collaborate in travel, to create an organizational memory, and to provide alternative sources of news and information. As people adopted and used technology to be resilient we found a merging of old and new cultural practices. We discuss these systemic changes and describe implications for how technology can support people in being resilient in disrupted environments.
AB - Citizen response to disaster has begun to receive attention in the CHI community but little attention has so far been given to how citizens use technology to adapt when their country is at war. We report on an ethnographic interview study of how technology was adopted and used by citizens to be resilient during wartime. We interviewed 45 Iraqi citizens experiencing the current Iraq war. Based on our data we identified properties of resilience: reconfiguring social networks, self-organization, redundancy, proactive practices, and repairing trust in information. Technology supported people in being resilient by enabling them to control identity, to collaborate in travel, to create an organizational memory, and to provide alternative sources of news and information. As people adopted and used technology to be resilient we found a merging of old and new cultural practices. We discuss these systemic changes and describe implications for how technology can support people in being resilient in disrupted environments.
KW - Culture
KW - Disrupted environments
KW - Technology adoption
UR - http://www.scopus.com/inward/record.url?scp=84892475492&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84892475492&partnerID=8YFLogxK
U2 - 10.1145/1518701.1518808
DO - 10.1145/1518701.1518808
M3 - Conference contribution
AN - SCOPUS:84892475492
SN - 9781605582474
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 689
EP - 698
BT - CHI 2009
Y2 - 4 April 2009 through 9 April 2009
ER -