Resilience through technology adoption: Merging the old and the new in Iraq

Gloria Mark, Ban Al-Ani, Bryan Semaan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

47 Scopus citations

Abstract

Citizen response to disaster has begun to receive attention in the CHI community but little attention has so far been given to how citizens use technology to adapt when their country is at war. We report on an ethnographic interview study of how technology was adopted and used by citizens to be resilient during wartime. We interviewed 45 Iraqi citizens experiencing the current Iraq war. Based on our data we identified properties of resilience: reconfiguring social networks, self-organization, redundancy, proactive practices, and repairing trust in information. Technology supported people in being resilient by enabling them to control identity, to collaborate in travel, to create an organizational memory, and to provide alternative sources of news and information. As people adopted and used technology to be resilient we found a merging of old and new cultural practices. We discuss these systemic changes and describe implications for how technology can support people in being resilient in disrupted environments.

Original languageEnglish (US)
Title of host publicationCHI 2009
Subtitle of host publicationDigital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems
Pages689-698
Number of pages10
DOIs
StatePublished - Dec 1 2009
Externally publishedYes
Event27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 - Boston, MA, United States
Duration: Apr 4 2009Apr 9 2009

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009
CountryUnited States
CityBoston, MA
Period4/4/094/9/09

Keywords

  • Culture
  • Disrupted environments
  • Technology adoption

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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    Mark, G., Al-Ani, B., & Semaan, B. (2009). Resilience through technology adoption: Merging the old and the new in Iraq. In CHI 2009: Digital Life New World - Proceedings of the 27th International Conference on Human Factors in Computing Systems (pp. 689-698). (Conference on Human Factors in Computing Systems - Proceedings). https://doi.org/10.1145/1518701.1518808