Resilience in collaboration: Technology as a resource for new patterns of action

Gloria Mark, Bryan Semaan

Research output: Chapter in Book/Entry/PoemConference contribution

83 Scopus citations


In CSCW, there has been little or no attention given to how people use technology to restore collaborations when there is a major environmental disruption. We are especially interested in studying resilience in collaboration-the extent to which people continue to collaborate with work groups or to socialize despite prolonged disruption. We conducted an empirical study of people living in two countries that experienced prolonged disruption through war in their work and personal lives. We describe how technology played a major role in providing people with alternative resources to reconstruct, modify, and develop new routines, or patterns of action, for work and socializing. People created new assemblages of technological and physical resources. We discuss how the use of new resources in creating new routines led to more of a reliance on virtual work and in some cases to deeper structural changes.

Original languageEnglish (US)
Title of host publicationCSCW 08 - Conference Proceedings, 2008 ACM Conference on Computer Supported Cooperative Work
Number of pages10
StatePublished - 2008
Externally publishedYes
Event2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08 - San Diego, CA, United States
Duration: Nov 8 2008Nov 12 2008

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW


Other2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08
Country/TerritoryUnited States
CitySan Diego, CA


  • Collaboration
  • Disrupted environments
  • Resilience
  • Routines

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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