Repairing human infrastructure in a war zone

Gloria Mark, Ban Al-Ani, Bryan Semaan

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

People depend on human infrastructure for a range of activities in their daily lives, such as work and socializing. In this paper we consider three different intertwined types of infrastructures of a society that may be affected in crisis situations: The physical, technological, and human infrastructures. We argue that when the human infrastructure is damaged, e.g. in a natural catastrophe or war, then people can switch reliance to the technological infrastructure to be resilient. We conducted an empirical study of 85 people who lived in war zones during the 2006 Israeli-Lebanon war and the ongoing Gulf war in Iraq. In this paper, we report how information technology is used by our informants in new ways in their attempt to maintain social relationships and continue working. Our informants also used technology to help navigate safe routes for travel and for psychological support. We discuss implications of our results for disaster research.

Original languageEnglish (US)
Title of host publicationISCRAM 2009 - 6th International Conference on Information Systems for Crisis Response and Management
Subtitle of host publicationBoundary Spanning Initiatives and New Perspectives
PublisherInformation Systems for Crisis Response and Management, ISCRAM
ISBN (Print)9789163346040
StatePublished - Jan 1 2009
Event6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives, ISCRAM 2009 - Gothenburg, Sweden
Duration: May 10 2009May 13 2009

Publication series

NameISCRAM 2009 - 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives

Other

Other6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives, ISCRAM 2009
CountrySweden
CityGothenburg
Period5/10/095/13/09

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Keywords

  • Collaboration
  • Human infrastructure
  • Information technology
  • Internet
  • War

ASJC Scopus subject areas

  • Information Systems

Cite this

Mark, G., Al-Ani, B., & Semaan, B. (2009). Repairing human infrastructure in a war zone. In ISCRAM 2009 - 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives (ISCRAM 2009 - 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives). Information Systems for Crisis Response and Management, ISCRAM.