Redefining access: Uses and roles of information and communication technologies in the US residential real estate industry from 1995 to 2005

Research output: Contribution to journalArticle

17 Scopus citations


We discuss three industry-level changes in the US residential real estate industry due, in part, to the take up and uses of information and communication technologies (ICT): (1) changes in the processes of transacting residential real estate, (2) changing roles for information, and (3) changing nature of intermediation, with the real estate transaction as more complex than the seller-agent-buyer simplification would suggest. We speculate that these changes are currently indeterminate due to ongoing confusion among the impacts of first and second-level effects, the roles of ICT in redefining access to data, and the importance of localized, social structures of real estate markets. To develop these findings, we take an institutional perspective and draw on multiple data collection methods. This provides us a means to highlight the value of an institutional perspective for studying industrial-level change.

Original languageEnglish (US)
Pages (from-to)213-223
Number of pages11
JournalJournal of Information Technology
Issue number4
StatePublished - Dec 2005



  • Information and communications technologies
  • Institutional theory
  • Isomorphism
  • Real estate

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences
  • Management of Technology and Innovation
  • Strategy and Management

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