An empirical, exploratory study investigated the organization and management of IT supplier relationships in large North American firms. A total of 518 large corporations was surveyed. Most of the surveyed companies manage their supplier relationships in a relatively informal way. It was also found that IT buyers find value in taking positive, relationship-building action toward their suppliers. In general, the results suggest that companies may employ two independent strategies for managing supplier relationships, formal and informal, which both lead to perceived influence over suppliers.
ASJC Scopus subject areas
- Information Systems
- Computer Networks and Communications
- Library and Information Sciences