Organisations as virtual communities: a sense-making approach for uniting knowledge consumers and knowledge workers

Michael S. Nilan, Michael D’Eredita

Research output: Contribution to journalArticle

5 Scopus citations

Abstract

We propose virtual communities created around specific problems or ranges of problems on which organisations and consumers collaborate to solve. We propose two independent but compatible conceptualisations of sense-making behaviour as theoretic and methodological approaches for the basic interaction in virtual communities where dealing with problems is the primary activity.

Original languageEnglish (US)
Pages (from-to)262-271
Number of pages10
JournalInternational Journal of Web Based Communities
Volume1
Issue number3
DOIs
StatePublished - Jan 1 2005

Keywords

  • cognitive movement
  • community
  • e-commerce
  • knowledge consumer
  • knowledge worker
  • sense-making

ASJC Scopus subject areas

  • Software
  • Education
  • Communication
  • Computer Networks and Communications

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