TY - GEN
T1 - Online Freelancing on Digital Labor Platforms
T2 - 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2023
AU - Kim, Pyeonghwa
AU - Cheon, Eun Jeong
AU - Sawyer, Steve
N1 - Publisher Copyright:
© 2023 ACM.
PY - 2023/10/14
Y1 - 2023/10/14
N2 - Online freelancing, a type of contingent work conducted via digital labor platforms, has attracted increasing attention from scholars in the CSCW and cognate communities in recent years. However, there is still a lack of comprehensive understanding in the research landscape regarding this phenomenon. To address this gap, we reviewed 86 papers published between 2017 and 2022 and presented the interim findings. The review followed a scoping method with a focus on three key aspects: research topics, conceptual framings, and methodological approaches. A thematic analysis reveals: 12 overarching research themes, with major focus placed on social inequality, freelancer wellbeing, and platformic management and control; 11 conceptual frameworks that primarily revolved around the worker, work, platform, and society; and qualitative methods emerged as the predominant approach in the methodological approach. Drawing from the preliminary findings, we present three implications for future research: (1) directing greater attention towards unexplored areas within the scholarship on online freelancing, (2) developing novel theoretical frameworks that are specifically tailored to the unique characteristics of platform-mediated freelance work, and (3) employing alternative research methods to holistically address the multifaceted nature of the online freelancing experience.
AB - Online freelancing, a type of contingent work conducted via digital labor platforms, has attracted increasing attention from scholars in the CSCW and cognate communities in recent years. However, there is still a lack of comprehensive understanding in the research landscape regarding this phenomenon. To address this gap, we reviewed 86 papers published between 2017 and 2022 and presented the interim findings. The review followed a scoping method with a focus on three key aspects: research topics, conceptual framings, and methodological approaches. A thematic analysis reveals: 12 overarching research themes, with major focus placed on social inequality, freelancer wellbeing, and platformic management and control; 11 conceptual frameworks that primarily revolved around the worker, work, platform, and society; and qualitative methods emerged as the predominant approach in the methodological approach. Drawing from the preliminary findings, we present three implications for future research: (1) directing greater attention towards unexplored areas within the scholarship on online freelancing, (2) developing novel theoretical frameworks that are specifically tailored to the unique characteristics of platform-mediated freelance work, and (3) employing alternative research methods to holistically address the multifaceted nature of the online freelancing experience.
KW - Digital Labor Platform
KW - Literature Review
KW - Methodology
KW - Online Freelancing
UR - http://www.scopus.com/inward/record.url?scp=85176214266&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85176214266&partnerID=8YFLogxK
U2 - 10.1145/3584931.3607011
DO - 10.1145/3584931.3607011
M3 - Conference contribution
AN - SCOPUS:85176214266
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 259
EP - 266
BT - CSCW 2023 Companion - Conference Companion Publication of the 2023 Computer Supported Cooperative Work and Social Computing
A2 - Ames, Morgan
A2 - Fussell, Susan
A2 - Gilbert, Eric
A2 - Liao, Vera
A2 - Ma, Xiaojuan
A2 - Page, Xinru
A2 - Rouncefield, Mark
A2 - Singh, Vivek
A2 - Wisniewski, Pamela
PB - Association for Computing Machinery
Y2 - 14 October 2023 through 18 October 2023
ER -