TY - GEN
T1 - Occupational Diversity in Platform Work
T2 - 27th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW Companion 2024
AU - Kim, Pyeonghwa
AU - Sawyer, Steve
N1 - Publisher Copyright:
© 2024 Owner/Author.
PY - 2024/11/13
Y1 - 2024/11/13
N2 - We focus on occupational diversity in platform-mediated work. We do so to advance the conceptual and empirical understanding of how occupational structures and related work demands lead to different use cases and design needs by platform workers. Homogenizing diverse occupations into an undifferentiated group and calling them platform workers disguises the specific characteristics and challenges inherent in individual occupations. This creates the false equivalence of treating ridesharing and contract information security work into gigs. To illuminate the nature and characteristic of occupational diversity in mediating platform work experiences, we report interim findings from a comparative analysis of 71 platform workers pursuing online freelance work, classified across five distinct occupational groups. The findings reveal that platform work experiences vary based on three occupational attributes: industry, job, individual. These distinct occupational attributes shape two different platform work experiences: flexibility and skill development. These findings provide a structured means to understand occupational diversity in platform work, informing future research aimed at designing digital labor platform experiences that tailor to the diverse occupational needs and preferences of workers.
AB - We focus on occupational diversity in platform-mediated work. We do so to advance the conceptual and empirical understanding of how occupational structures and related work demands lead to different use cases and design needs by platform workers. Homogenizing diverse occupations into an undifferentiated group and calling them platform workers disguises the specific characteristics and challenges inherent in individual occupations. This creates the false equivalence of treating ridesharing and contract information security work into gigs. To illuminate the nature and characteristic of occupational diversity in mediating platform work experiences, we report interim findings from a comparative analysis of 71 platform workers pursuing online freelance work, classified across five distinct occupational groups. The findings reveal that platform work experiences vary based on three occupational attributes: industry, job, individual. These distinct occupational attributes shape two different platform work experiences: flexibility and skill development. These findings provide a structured means to understand occupational diversity in platform work, informing future research aimed at designing digital labor platform experiences that tailor to the diverse occupational needs and preferences of workers.
KW - digital labor platform
KW - diversity-sensitive research
KW - occupation
KW - occupational diversity
KW - platform work
UR - http://www.scopus.com/inward/record.url?scp=85214578170&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85214578170&partnerID=8YFLogxK
U2 - 10.1145/3678884.3681853
DO - 10.1145/3678884.3681853
M3 - Conference contribution
AN - SCOPUS:85214578170
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 209
EP - 215
BT - CSCW Companion 2024 - Companion of the 2024 Computer-Supported Cooperative Work and Social Computing
A2 - Bernstein, Michael
A2 - Bruckman, Amy
A2 - Gadiraju, Ujwal
A2 - Halfaker, Aaron
A2 - Ma, Xiaojuan
A2 - Pinatti, Fabiano
A2 - Redi, Miriam
A2 - Ribes, David
A2 - Savage, Saiph
A2 - Zhang, Amy
PB - Association for Computing Machinery
Y2 - 9 November 2024 through 13 November 2024
ER -