New futures of work or continued marginalization? The rise of online freelance work and digital platforms

Isabel Munoz, Steve Sawyer, Michael Dunn

Research output: Chapter in Book/Entry/PoemConference contribution

1 Scopus citations

Abstract

Workers from historically marginalized populations are an increasingly important, but not-well-understood, set of participants in the narratives being developed about the many futures of work. Here, we argue that the growth of non-standard work and the changes in worker/employer relationships that this reflects, the rising number of independent workers, and the surge of digital labor platforms demand more attention to what these new working arrangements mean for historically marginalized groups. To do so, in this paper we: (1) summarize long-documented inequalities in traditional workplaces, (2) highlight how these issues translate into the under-regulated and fast-evolving landscape of digital labor platforms, and (3) focus on how the emergence of data-driven algorithms and AI technologies may impact these issues. Our discussion draws attention to how HCI researchers can continue to address issues of bias and inequality embedded within technology. In particular, we focus on how issues of bias are diminished, transformed, or exacerbated in emerging forms of digitally-mediated work that seem to be core to discourse on the futures of work.

Original languageEnglish (US)
Title of host publicationCHIWORK 2022 - Proceedings of the 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450396554
DOIs
StatePublished - Jun 8 2022
Externally publishedYes
Event1st Annual Meeting of the Symposium on Human-Computer Interaction for Work, CHIWORK 2022 - Virtual, Online, United States
Duration: Jun 8 2022Jun 9 2022

Publication series

NameACM International Conference Proceeding Series

Conference

Conference1st Annual Meeting of the Symposium on Human-Computer Interaction for Work, CHIWORK 2022
Country/TerritoryUnited States
CityVirtual, Online
Period6/8/226/9/22

Keywords

  • Algorithms
  • Bias
  • Freelancing
  • Future of work
  • Gig economy
  • Marginalization
  • Platforms

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Networks and Communications
  • Computer Vision and Pattern Recognition
  • Software

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