Municipal police departments on Facebook: What are they posting and are people engaging?

Yun Huang; Sen Huo; Yaxing Yao; Niu Chao; Yang Wang; Jennifer Grygiel; Steven B Sawyer

doi:10.1145/2912160.2912189

Municipal police departments on Facebook: What are they posting and are people engaging?

Yun Huang, Sen Huo, Yaxing Yao, Niu Chao, Yang Wang, Jennifer Grygiel, Steven B Sawyer

Research output: Chapter in Book/Entry/Poem › Conference contribution

18 Scopus citations

Abstract

Municipal police departments are leveraging social media platforms to support their missions. In this paper, we understand what they post on Facebook daily, and people's engagement with these government agencies on the social media platform. First, we collected and manually annotated 6,825 posts sent by four agencies (i.e., NYPD, LAPD, Baltimore PD and Cleveland PD) in 2014. We developed a two-Tier code scheme to identify the purpose of a post and its topic. We then analyzed user engagement (e.g., likes, shares, and comments) with different post types (i.e., photo, video, status, and link) and topics (e.g., crime, traffic etc.). We identified interesting patterns of user engagement, and further validated the major findings by classifying and examining 33,103 posts sent by 52 large municipal police departments in 2015. Our results provide practical insights for police administrators and community members who are working on community policing frameworks.

Original language	English (US)
Title of host publication	dg.o 2016 - Proceedings of the 17th Annual International Conference on Digital Government Research - Internet Plus Government: New Opportunities to Solve Public Problems
Publisher	Association for Computing Machinery
Pages	366-374
Number of pages	9
Volume	08-10-June-2016
ISBN (Electronic)	9781450343398
DOIs	https://doi.org/10.1145/2912160.2912189
State	Published - Jun 8 2016
Externally published	Yes
Event	17th Annual International Conference on Digital Government Research, dg.o 2016 - Shanghai, China Duration: Jun 8 2016 → Jun 10 2016

Other

Other	17th Annual International Conference on Digital Government Research, dg.o 2016
Country/Territory	China
City	Shanghai
Period	6/8/16 → 6/10/16

Keywords

Community Policing
E-Government
Facebook
Law Enforcement Agencies
Police Department
Public Safety
Social Media

ASJC Scopus subject areas

Human-Computer Interaction
Computer Networks and Communications
Computer Vision and Pattern Recognition
Software

Access to Document

10.1145/2912160.2912189

Cite this

Huang, Y., Huo, S., Yao, Y., Chao, N., Wang, Y., Grygiel, J., & Sawyer, S. B. (2016). Municipal police departments on Facebook: What are they posting and are people engaging? In dg.o 2016 - Proceedings of the 17th Annual International Conference on Digital Government Research - Internet Plus Government: New Opportunities to Solve Public Problems (Vol. 08-10-June-2016, pp. 366-374). Association for Computing Machinery. https://doi.org/10.1145/2912160.2912189

Municipal police departments on Facebook: What are they posting and are people engaging? / Huang, Yun; Huo, Sen; Yao, Yaxing et al.
dg.o 2016 - Proceedings of the 17th Annual International Conference on Digital Government Research - Internet Plus Government: New Opportunities to Solve Public Problems. Vol. 08-10-June-2016 Association for Computing Machinery, 2016. p. 366-374.

Research output: Chapter in Book/Entry/Poem › Conference contribution

Huang, Y, Huo, S, Yao, Y, Chao, N, Wang, Y, Grygiel, J & Sawyer, SB 2016, Municipal police departments on Facebook: What are they posting and are people engaging? in dg.o 2016 - Proceedings of the 17th Annual International Conference on Digital Government Research - Internet Plus Government: New Opportunities to Solve Public Problems. vol. 08-10-June-2016, Association for Computing Machinery, pp. 366-374, 17th Annual International Conference on Digital Government Research, dg.o 2016, Shanghai, China, 6/8/16. https://doi.org/10.1145/2912160.2912189

Huang Y, Huo S, Yao Y, Chao N, Wang Y, Grygiel J et al. Municipal police departments on Facebook: What are they posting and are people engaging? In dg.o 2016 - Proceedings of the 17th Annual International Conference on Digital Government Research - Internet Plus Government: New Opportunities to Solve Public Problems. Vol. 08-10-June-2016. Association for Computing Machinery. 2016. p. 366-374 doi: 10.1145/2912160.2912189

Huang, Yun ; Huo, Sen ; Yao, Yaxing et al. / Municipal police departments on Facebook : What are they posting and are people engaging?. dg.o 2016 - Proceedings of the 17th Annual International Conference on Digital Government Research - Internet Plus Government: New Opportunities to Solve Public Problems. Vol. 08-10-June-2016 Association for Computing Machinery, 2016. pp. 366-374

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Municipal police departments on Facebook: What are they posting and are people engaging?

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Keywords

ASJC Scopus subject areas

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