Moving beyond misperceptions: The provision of workplace accommodations

Brigida Hernandez, Katherine McDonald, Nicole Lepera, Monna Shahna, T. Arthur Wang, Joel M. Levy

Research output: Contribution to journalArticle

11 Scopus citations

Abstract

This mixed-methods study examined the provision of workplace accommodations in the health care, hospitality, and retail sectors. First, focus groups with administrators from each sector revealed that accommodations costs were viewed as minimal (although frontline managers were perceived as having misperceptions). Second, the provision of accommodations as documented through human resources records for health care and hospitality indicated that accommodations were infrequent, not costly, and provided to employees with disabilities. Finally, retail employees (irrespective of disability status) reported many more accommodations than health care and hospitality workers. To dispel misperceptions related to accommodations, education is critical and social workers are well-positioned for this role.

Original languageEnglish (US)
Pages (from-to)189-204
Number of pages16
JournalJournal of Social Work in Disability and Rehabilitation
Volume8
Issue number3-4
DOIs
StatePublished - Jul 1 2009

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Keywords

  • Accommodations
  • Americans with Disabilities Act
  • Disability
  • Employment
  • Mixed methods

ASJC Scopus subject areas

  • Rehabilitation
  • Sociology and Political Science

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