Mixed-initiative social media analytics at the World Bank: Observations of citizen sentiment in Twitter data to explore «trust» of political actors and state institutions and its relationship to social protest

Nadya A. Calderon, Brian Fisher, Jeffrey Hemsley, Billy Ceskavich, Greg Jansen, Richard Marciano, Victoria L. Lemieux

Research output: Chapter in Book/Report/Conference proceedingConference contribution

13 Scopus citations

Abstract

This paper discusses a project that studied the relationship between citizen trust and social protest using visual analysis of approximately 11 million sentiment classified Tweets from the period of the 2014 Brazilian World Cup. The results of the study reveal that the 2014 World Cup protests in Brazil sprang from a wide range of grievances coupled with a relative sense of deprivation compared with emergent comparative 'standards'. This sense of grievance gave rise to sentiments that activated online protest that may have led to other forms of social protest, such as demonstrations. The paper describes an innovative approach to big data analytics-mixed initiative social media analytics - and discusses the potential of using big data in social science research of this kind, as well as some of the open methodological, technical and ethical issues still to be addressed.

Original languageEnglish (US)
Title of host publicationProceedings - 2015 IEEE International Conference on Big Data, IEEE Big Data 2015
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1678-1687
Number of pages10
ISBN (Print)9781479999255
DOIs
StatePublished - Dec 22 2015
Event3rd IEEE International Conference on Big Data, IEEE Big Data 2015 - Santa Clara, United States
Duration: Oct 29 2015Nov 1 2015

Other

Other3rd IEEE International Conference on Big Data, IEEE Big Data 2015
CountryUnited States
CitySanta Clara
Period10/29/1511/1/15

Keywords

  • governance
  • interactive machine learning
  • political trust
  • social media
  • social protest
  • Visual analytics
  • Twitter

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Software

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    Calderon, N. A., Fisher, B., Hemsley, J., Ceskavich, B., Jansen, G., Marciano, R., & Lemieux, V. L. (2015). Mixed-initiative social media analytics at the World Bank: Observations of citizen sentiment in Twitter data to explore «trust» of political actors and state institutions and its relationship to social protest. In Proceedings - 2015 IEEE International Conference on Big Data, IEEE Big Data 2015 (pp. 1678-1687). [7363939] Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/BigData.2015.7363939