Managing technology use and learning in nonprofit community organizations: Methodological challenges and opportunities

Cecelia Merkel; Umer Farooq; Lu Xiao; Craig Ganoe; Mary Beth Rosson; John M. Carroll

doi:10.1145/1234772.1234783

Managing technology use and learning in nonprofit community organizations: Methodological challenges and opportunities

Cecelia Merkel, Umer Farooq, Lu Xiao, Craig Ganoe, Mary Beth Rosson, John M. Carroll

Research output: Contribution to conference › Paper › peer-review

82 Scopus citations

Abstract

We are investigating how to empower nonprofit community organizations to develop the information technology management practices required to carry out their civic goals. We highlight our methodology of working with nonprofit organizations through three case examples from the field. These examples illustrate that nonprofit organizations are able to and can indeed sustain their IT management practices through various methodological techniques. These techniques - -such as scenario development, technology inventory assessment, and volunteer management practices - -emphasize the importance of long-term critical planning and design skills. Based on our fieldwork, we enumerate lessons that may be valuable for community stakeholders, designers, researchers, and practitioners.

Original language	English (US)
DOIs	https://doi.org/10.1145/1234772.1234783
State	Published - 2007
Externally published	Yes
Event	2007 Symposium on Computer Human Interaction for the Management of Information Technology, CHIMIT '07 - Cambridge, MA, United States Duration: Mar 30 2007 → Mar 31 2007

Other

Other	2007 Symposium on Computer Human Interaction for the Management of Information Technology, CHIMIT '07
Country/Territory	United States
City	Cambridge, MA
Period	3/30/07 → 3/31/07

Keywords

Community computing
Cooperative design
Information technology management
Participatory design

ASJC Scopus subject areas

Human-Computer Interaction
Information Systems

Access to Document

10.1145/1234772.1234783

Cite this

Merkel, C., Farooq, U., Xiao, L., Ganoe, C., Rosson, M. B., & Carroll, J. M. (2007). Managing technology use and learning in nonprofit community organizations: Methodological challenges and opportunities. Paper presented at 2007 Symposium on Computer Human Interaction for the Management of Information Technology, CHIMIT '07, Cambridge, MA, United States. https://doi.org/10.1145/1234772.1234783

Managing technology use and learning in nonprofit community organizations: Methodological challenges and opportunities. / Merkel, Cecelia; Farooq, Umer; Xiao, Lu et al.
2007. Paper presented at 2007 Symposium on Computer Human Interaction for the Management of Information Technology, CHIMIT '07, Cambridge, MA, United States.

Research output: Contribution to conference › Paper › peer-review

Merkel, C, Farooq, U, Xiao, L, Ganoe, C, Rosson, MB & Carroll, JM 2007, 'Managing technology use and learning in nonprofit community organizations: Methodological challenges and opportunities', Paper presented at 2007 Symposium on Computer Human Interaction for the Management of Information Technology, CHIMIT '07, Cambridge, MA, United States, 3/30/07 - 3/31/07. https://doi.org/10.1145/1234772.1234783

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abstract = "We are investigating how to empower nonprofit community organizations to develop the information technology management practices required to carry out their civic goals. We highlight our methodology of working with nonprofit organizations through three case examples from the field. These examples illustrate that nonprofit organizations are able to and can indeed sustain their IT management practices through various methodological techniques. These techniques - -such as scenario development, technology inventory assessment, and volunteer management practices - -emphasize the importance of long-term critical planning and design skills. Based on our fieldwork, we enumerate lessons that may be valuable for community stakeholders, designers, researchers, and practitioners.",

keywords = "Community computing, Cooperative design, Information technology management, Participatory design",

author = "Cecelia Merkel and Umer Farooq and Lu Xiao and Craig Ganoe and Rosson, {Mary Beth} and Carroll, {John M.}",

year = "2007",

doi = "10.1145/1234772.1234783",

language = "English (US)",

note = "2007 Symposium on Computer Human Interaction for the Management of Information Technology, CHIMIT '07 ; Conference date: 30-03-2007 Through 31-03-2007",

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T2 - 2007 Symposium on Computer Human Interaction for the Management of Information Technology, CHIMIT '07

AU - Merkel, Cecelia

AU - Farooq, Umer

AU - Xiao, Lu

AU - Ganoe, Craig

AU - Rosson, Mary Beth

AU - Carroll, John M.

PY - 2007

Y1 - 2007

N2 - We are investigating how to empower nonprofit community organizations to develop the information technology management practices required to carry out their civic goals. We highlight our methodology of working with nonprofit organizations through three case examples from the field. These examples illustrate that nonprofit organizations are able to and can indeed sustain their IT management practices through various methodological techniques. These techniques - -such as scenario development, technology inventory assessment, and volunteer management practices - -emphasize the importance of long-term critical planning and design skills. Based on our fieldwork, we enumerate lessons that may be valuable for community stakeholders, designers, researchers, and practitioners.

AB - We are investigating how to empower nonprofit community organizations to develop the information technology management practices required to carry out their civic goals. We highlight our methodology of working with nonprofit organizations through three case examples from the field. These examples illustrate that nonprofit organizations are able to and can indeed sustain their IT management practices through various methodological techniques. These techniques - -such as scenario development, technology inventory assessment, and volunteer management practices - -emphasize the importance of long-term critical planning and design skills. Based on our fieldwork, we enumerate lessons that may be valuable for community stakeholders, designers, researchers, and practitioners.

KW - Community computing

KW - Cooperative design

KW - Information technology management

KW - Participatory design

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Y2 - 30 March 2007 through 31 March 2007

ER -

Managing technology use and learning in nonprofit community organizations: Methodological challenges and opportunities

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Keywords

ASJC Scopus subject areas

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