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Managing Service Expectations in Online Markets: A Signaling Theory of E-tailer Pricing and Empirical Tests
Debanjan Mitra,
Scott Fay
Whitman School of Management
Research output
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Contribution to journal
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Article
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peer-review
65
Scopus citations
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Dive into the research topics of 'Managing Service Expectations in Online Markets: A Signaling Theory of E-tailer Pricing and Empirical Tests'. Together they form a unique fingerprint.
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Business & Economics
Online Markets
100%
Signaling Theory
94%
Empirical Test
74%
Customer Service
61%
Price Endings
60%
Retailers
54%
Pricing
52%
Service Levels
38%
Store Location
28%
Signaling Model
27%
Price Expectations
25%
Salesperson
21%
Customer Perception
20%
Managers
18%
Quality of Service
16%
Customer Satisfaction
15%
World Wide Web
13%