Data from two Maryland AFDC quality control samples (n=2376) are joined with data from two surveys of local administrative practices to examine administrative correlates of error. Less error exists among cases processed by agencies that: 1) use checklists to simplify agency procedures, 2) use follow-up controls in conjunction with tickler files, 3) have in-house training to deal with earned income procedures, 4) provide training on reducing earned income errors, and 5) have less staff turnover. Surprisingly, the findings show client error to be more influenced by administrative practices than agency error, suggesting the distinction between the two may be misleading.
ASJC Scopus subject areas
- Social Sciences (miscellaneous)
- Sociology and Political Science