Learning from adopters: Critical factors for achieving smart grid value

You Zheng, Jason Dedrick

Research output: Contribution to conferencePaperpeer-review


Smart grid represents a perfect example of using green technologies to realize economic, societal and environmental sustainability. Yet outcomes from smart grid use can be different, and there lacks an adequate understanding of what factors are critical for utilities to achieve maximum value from smart grid. We use multiple case studies comparing utilities with different sizes, ownership forms, state regulatory environments, and market structures to identify factors influencing smart grid value achievement. We find on-going top management support, active project management and change management, adequate IT capabilities, good stakeholder relationships and continuing grid-improving efforts are critical factors. We also find that size and ownership forms do not moderate utilities' performance but differences in state regulatory environments shape how much value utilities can gain from smart grid.

Original languageEnglish (US)
StatePublished - 2014
Event20th Americas Conference on Information Systems, AMCIS 2014 - Savannah, GA, United States
Duration: Aug 7 2014Aug 9 2014


Other20th Americas Conference on Information Systems, AMCIS 2014
Country/TerritoryUnited States
CitySavannah, GA


  • Smart grid value
  • Success factors

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Computer Science Applications
  • Information Systems
  • Library and Information Sciences


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