Knowledge portals: Components, functionalities, and deployment challenges

Claudia Loebbecke, Kevin Crowston

Research output: Chapter in Book/Entry/PoemConference contribution

12 Scopus citations


Knowledge Portals (KPs) are highly integrative Knowledge Management Systems (KMSs) that promise to synthesize widely dispersed knowledge and to interconnect individuals in order to provide a 'one-stop knowledge shop'. Yet, KPs face major challenges in practice, as the intricacies of knowledge exchange are subject to varied individual and social factors. At the same time, growing anecdotal evidence from case studies indicates KPs' enormous potential. In this paper, we take some initial steps towards a theory for KPs that more distinctly conceptualizes KPs and emphasizes a KP's role to unify networking and repository KMS features. We describe three major challenges to successful KP deployment: (1) sufficient contribution, (2) favorable organizational culture, and (3) knowledge integration-and validate these as applicable to KPs through a review of 42 empirical papers.

Original languageEnglish (US)
Title of host publicationInternational Conference on Information Systems, ICIS 2012
Number of pages18
StatePublished - 2012
EventInternational Conference on Information Systems, ICIS 2012 - Orlando, FL, United States
Duration: Dec 16 2012Dec 19 2012

Publication series

NameInternational Conference on Information Systems, ICIS 2012


OtherInternational Conference on Information Systems, ICIS 2012
Country/TerritoryUnited States
CityOrlando, FL


  • Deployment challenges
  • Knowledge management system
  • Knowledge portal

ASJC Scopus subject areas

  • Computer Science Applications
  • Statistics, Probability and Uncertainty
  • Applied Mathematics
  • Library and Information Sciences


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