Knowledge and Knowledge Management in the Social Media Age

Jeff Hemsley, Robert M. Mason

Research output: Contribution to journalReview articlepeer-review

85 Scopus citations


Social media comprise the set of tools identified as blogs, wikis, and other social networking platforms that "enable people to connect, communicate, and collaborate." These tools create a dynamic, complex information infrastructure that enables easier, faster, and more widespread sharing of information. These affordances make possible phenomena such as viral processes, and they can change how we are able to work and organize. This article explores the impact of this emerging knowledge ecosystem (KE) on some prominent characteristics of knowledge and knowledge management (KM) models through an exploratory critical review of popular epistemological perspectives and conceptual foundations underlying KM models. We find that this emerging KE requires a revisiting of both the social aspects of knowledge creation and some popular notions of enterprise knowledge management.

Original languageEnglish (US)
Pages (from-to)138-167
Number of pages30
JournalJournal of Organizational Computing and Electronic Commerce
Issue number1-2
StatePublished - Jan 2013
Externally publishedYes


  • knowledge
  • knowledge ecosystem
  • knowledge management
  • social media
  • virality

ASJC Scopus subject areas

  • Information Systems
  • Computer Science Applications
  • Computational Theory and Mathematics


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