TY - GEN
T1 - "It's Kind of Like Code-Switching"
T2 - 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
AU - Harrington, Christina N.
AU - Garg, Radhika
AU - Woodward, Amanda
AU - Williams, Dimitri
N1 - Publisher Copyright:
© 2022 Owner/Author.
PY - 2022/4/29
Y1 - 2022/4/29
N2 - Black older adults from lower socioeconomic environments are often neglected in health technology interventions. Voice assistants have a potential to make healthcare more accessible to older adults, yet, little is known about their experiences with this type of health information seeking, especially Black older adults. Through a three-phase exploratory study, we explored health information seeking with 30 Black older adults in lower-income environments to understand how they ask health-related questions, and their perceptions of the Google Home being used for that purpose. Through our analysis, we identified the health information needs and common search topics, and discussed the communication breakdowns and types of repair performed. We contribute an understanding of cultural code-switching that has to be done by these older adults when interacting with voice assistants, and the importance of such phenomenon when designing for historically excluded groups.
AB - Black older adults from lower socioeconomic environments are often neglected in health technology interventions. Voice assistants have a potential to make healthcare more accessible to older adults, yet, little is known about their experiences with this type of health information seeking, especially Black older adults. Through a three-phase exploratory study, we explored health information seeking with 30 Black older adults in lower-income environments to understand how they ask health-related questions, and their perceptions of the Google Home being used for that purpose. Through our analysis, we identified the health information needs and common search topics, and discussed the communication breakdowns and types of repair performed. We contribute an understanding of cultural code-switching that has to be done by these older adults when interacting with voice assistants, and the importance of such phenomenon when designing for historically excluded groups.
KW - code-switching
KW - cultural relevance
KW - health information seeking
KW - identity
KW - older adults
KW - race
KW - speech recognition
KW - voice assistants
UR - http://www.scopus.com/inward/record.url?scp=85130511653&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85130511653&partnerID=8YFLogxK
U2 - 10.1145/3491102.3501995
DO - 10.1145/3491102.3501995
M3 - Conference contribution
AN - SCOPUS:85130511653
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 30 April 2022 through 5 May 2022
ER -