Internet business practices across the globe: Lessons from emerging economies

Jonathan Whitaker, Nigel Melville, Robert Plice, Jason Dedrick

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The Internet has accelerated the capability of firms to coordinate processes and personnel across organizational and geographic boundaries, which has in turn facilitated a dramatic increase in globalization. This globalization includes the development of new multinationals from emerging economies that are challenging developed-economy firms. This paper investigates how firms use the Internet to achieve their strategic objectives, and studies how use, motivation and performance impacts differ between emerging-economy firms and developed-economy firms. We use data from a large survey of firms in 10 countries across North and South America, Europe and Asia, and complement the survey data with recent case examples drawn primarily from Fortune Global 500 firms. Our results indicate that compared with developed-economy firms, emerging-economy firms report a higher rate of Internet use to integrate processes with business partners, and a stronger motivation to use the Internet to achieve revenue growth and operational efficiency.

Original languageEnglish (US)
Title of host publication14th Americas Conference on Information Systems, AMCIS 2008
PublisherAIS/ICIS Administrative Office
Pages362-371
Number of pages10
ISBN (Print)9781605609539
DOIs
StatePublished - 2008
Externally publishedYes
Event14th Americas Conference on Information Systems, AMCIS 2008 - Toronto, ON, Canada
Duration: Aug 14 2008Aug 17 2008

Publication series

Name14th Americas Conference on Information Systems, AMCIS 2008
Volume1

Other

Other14th Americas Conference on Information Systems, AMCIS 2008
CountryCanada
CityToronto, ON
Period8/14/088/17/08

Keywords

  • Adoption
  • Electronic commerce
  • Globalization
  • Internet
  • Performance

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Library and Information Sciences
  • Information Systems

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  • Cite this

    Whitaker, J., Melville, N., Plice, R., & Dedrick, J. (2008). Internet business practices across the globe: Lessons from emerging economies. In 14th Americas Conference on Information Systems, AMCIS 2008 (pp. 362-371). (14th Americas Conference on Information Systems, AMCIS 2008; Vol. 1). AIS/ICIS Administrative Office. https://doi.org/10.2139/ssrn.1017995