Intelligent Automation in Collaborative Systems

Joshua Introne, Richard Alterman

Research output: Chapter in Book/Entry/PoemConference contribution


Intelligent automation has been a source of research and debate within the design community for several decades. When adding intelligent automation to single-user systems, two critical issues must be addressed. First, sufficient knowledge must be acquired about the user and her context to make high-level inferences at runtime. Second, the automation must be useful and delivered in a manner that does not impair the user’s domain activity. These issues are equally relevant for collaborative systems. However, collaborative systems offer a potential solution to these problems by virtue of their privileged position as mediating artifacts within a collaborative process. Because coordination information must be exchanged through the system, there is an opportunity for the system to gain insights into user activities and context. Because mediating artifacts add structure to the information that passes through them to improve coordination, this information is made more accessible to standard AI algorithms. Thus, within a design solution for coordination problems in groupware, a solution to some of the issues with intelligent automation can also be found. Empirical evidence from a testbed domain is presented that validates this approach, along with a discussion of how the approach can be generalized to other collaborative systems.

Original languageEnglish (US)
Title of host publicationCooperative Systems Design
Subtitle of host publicationSeamless Integration of Artifacts and Conversations - Enhanced Concepts of Infrastructure for Communication
EditorsParina Hassanaly, Thomas Herrmann, Gabriele Kunau, Manuel Zacklad
PublisherIOS Press BV
Number of pages16
ISBN (Electronic)1586036041, 9781586036041
StatePublished - 2006
Externally publishedYes
Event7th International Conference on the Design of Cooperative Systems, COOP 2006 - Provence, France
Duration: May 9 2006May 12 2006

Publication series

NameFrontiers in Artificial Intelligence and Applications
ISSN (Print)0922-6389
ISSN (Electronic)1879-8314


Conference7th International Conference on the Design of Cooperative Systems, COOP 2006


  • Awareness
  • Bayesian Networks
  • Coordinating Representation
  • Intelligent Interfaces
  • Plan Recognition

ASJC Scopus subject areas

  • Artificial Intelligence


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