Integrating Unions in Integrated Conflict Management Systems

Can integrated conflict management systems (ICMSs) be fully and successfully integrated in unionized workplaces? This article proposes best-practice guidelines based on new field research. It argues that integration is possible and beneficial for unions and organizations, but that certain considerations must be addressed to ensure that ICMSs complement and support unions' roles in the workplace rather than act as substitutes. When ICMSs are introduced and maintained collaboratively in a way that engages unions as key co-owners of such systems, the article suggests they can ultimately be made more effective and resilient than when implemented in nonunion settings.