Infrastructuring and the challenge of dynamic seams in mobile knowledge work

Ingrid Erickson, Mohammad Hossein Jarrahi

Research output: Chapter in Book/Report/Conference proceedingConference contribution

20 Scopus citations

Abstract

Highly mobile knowledge workers spend a large portion of their time traversing within and among different infrastructural configurations as they move through space. These dynamic configurations are experienced as either technological or contextual constraints, which range from forms of technological exclusion and infrastructural disconnection to divides caused by both spatial and organizational boundaries. The workaday nature of these constrained environments force mobile workers to engage in a type of articulation work that involves the construction of bridging, assembling, or circumventing solutions to repeatedly negotiate these impediments. Engaging in these 'infrastructuring' practices requires that workers develop 'infrastructural competence'-knowledge of the generative possibilities of infrastructural seams. In effect, this renders mobile workers as infrastructural bricoleurs. We discuss the implications of this required competence and speculate regarding its origin, maintenance, and differentiation among professions.

Original languageEnglish (US)
Title of host publicationProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
PublisherAssociation for Computing Machinery
Pages1323-1336
Number of pages14
Volume27
ISBN (Electronic)9781450335928
DOIs
StatePublished - Feb 27 2016
Externally publishedYes
Event19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 - San Francisco, United States
Duration: Feb 27 2016Mar 2 2016

Other

Other19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
CountryUnited States
CitySan Francisco
Period2/27/163/2/16

Keywords

  • Infrastructure
  • Knowledge work
  • Mobile technology
  • Sociotechnical
  • Ubiquitous computing

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

Cite this

Erickson, I., & Jarrahi, M. H. (2016). Infrastructuring and the challenge of dynamic seams in mobile knowledge work. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 (Vol. 27, pp. 1323-1336). Association for Computing Machinery. https://doi.org/10.1145/2818048.2820015