TY - GEN
T1 - Infrastructuring and the challenge of dynamic seams in mobile knowledge work
AU - Erickson, Ingrid
AU - Jarrahi, Mohammad Hossein
N1 - Publisher Copyright:
© 2016 ACM.
PY - 2016/2/27
Y1 - 2016/2/27
N2 - Highly mobile knowledge workers spend a large portion of their time traversing within and among different infrastructural configurations as they move through space. These dynamic configurations are experienced as either technological or contextual constraints, which range from forms of technological exclusion and infrastructural disconnection to divides caused by both spatial and organizational boundaries. The workaday nature of these constrained environments force mobile workers to engage in a type of articulation work that involves the construction of bridging, assembling, or circumventing solutions to repeatedly negotiate these impediments. Engaging in these 'infrastructuring' practices requires that workers develop 'infrastructural competence'-knowledge of the generative possibilities of infrastructural seams. In effect, this renders mobile workers as infrastructural bricoleurs. We discuss the implications of this required competence and speculate regarding its origin, maintenance, and differentiation among professions.
AB - Highly mobile knowledge workers spend a large portion of their time traversing within and among different infrastructural configurations as they move through space. These dynamic configurations are experienced as either technological or contextual constraints, which range from forms of technological exclusion and infrastructural disconnection to divides caused by both spatial and organizational boundaries. The workaday nature of these constrained environments force mobile workers to engage in a type of articulation work that involves the construction of bridging, assembling, or circumventing solutions to repeatedly negotiate these impediments. Engaging in these 'infrastructuring' practices requires that workers develop 'infrastructural competence'-knowledge of the generative possibilities of infrastructural seams. In effect, this renders mobile workers as infrastructural bricoleurs. We discuss the implications of this required competence and speculate regarding its origin, maintenance, and differentiation among professions.
KW - Infrastructure
KW - Knowledge work
KW - Mobile technology
KW - Sociotechnical
KW - Ubiquitous computing
UR - http://www.scopus.com/inward/record.url?scp=84963542223&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84963542223&partnerID=8YFLogxK
U2 - 10.1145/2818048.2820015
DO - 10.1145/2818048.2820015
M3 - Conference contribution
AN - SCOPUS:84963542223
T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
SP - 1323
EP - 1336
BT - Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
PB - Association for Computing Machinery
T2 - 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
Y2 - 27 February 2016 through 2 March 2016
ER -