ICT-enabled city government field operations: Resiliency during extreme events

Hans J. Scholl, Beth J. Patin, Akemi Takeoka Chatfield

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Scopus citations

Abstract

Extreme events include both natural and man-made emergencies, disasters, and catastrophes of exceptional and unthinkable magnitude, which would surpass the capacity of local government to effectively respond. Often organizations plan and prepare for 'average' disasters, which, as the Tohoku earthquake and tsunami exemplified, can lead to unseen vulnerabilities and costly damages. For this paper, we have studied the daily routine operations, the uses, and impacts of ICTs (including mobile ICTs) in two infrastructure management divisions of a city government to better understand their potential fitness for coping with extreme events. We conducted nineteen in-depth field interviews on general procedures, organizational structures, daily routine operations, action plans, information needs, workflows, emergency procedures, and the use of ICTs in the context of emergency response. Based on the data analysis, we have developed recommendations for radically re-thinking extreme event response scenarios through data integration, training and effective use of ICTs, planning and preparedness.

Original languageEnglish (US)
Title of host publicationProceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
PublisherIEEE Computer Society
Pages2346-2356
Number of pages11
ISBN (Print)9780769545257
DOIs
StatePublished - Jan 1 2012
Externally publishedYes
Event2012 45th Hawaii International Conference on System Sciences, HICSS 2012 - Maui, HI, United States
Duration: Jan 4 2012Jan 7 2012

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Other

Other2012 45th Hawaii International Conference on System Sciences, HICSS 2012
CountryUnited States
CityMaui, HI
Period1/4/121/7/12

ASJC Scopus subject areas

  • Engineering(all)

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