"I always have to think about it first": Authentication experiences of people with cognitive impairments

Jordan Hayes, Xiao Li, Yang Wang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Scopus citations

Abstract

Authentication is a mundane yet often integral part of people's experiences with computing devices and Internet services. Since most authentication mechanisms were designed without explicitly considering people with disabilities, these mechanisms may pose significant challenges for these users. In this paper, we report results from a contextual inquiry study on the authentication experiences and challenges of people with cognitive impairments. We identified a number of difficulties our participants experienced, such as remembering usernames and passwords, typing on the keyboard, logging out from their existing online accounts and being aware of errors. We hope the insights we found will indeed make future authentication systems more accessible and easier to use for users with cognitive impairments.

Original languageEnglish (US)
Title of host publicationASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility
PublisherAssociation for Computing Machinery, Inc
Pages357-358
Number of pages2
ISBN (Electronic)9781450349260
DOIs
StatePublished - Oct 19 2017
Event19th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2017 - Baltimore, United States
Duration: Oct 29 2017Nov 1 2017

Publication series

NameASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility

Conference

Conference19th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2017
CountryUnited States
CityBaltimore
Period10/29/1711/1/17

Keywords

  • Authentication
  • Cognitive impairments
  • HCI
  • Security

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Software
  • Hardware and Architecture
  • Computer Networks and Communications

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  • Cite this

    Hayes, J., Li, X., & Wang, Y. (2017). "I always have to think about it first": Authentication experiences of people with cognitive impairments. In ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (pp. 357-358). (ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility). Association for Computing Machinery, Inc. https://doi.org/10.1145/3132525.3134788