"I always have to think about it first": Authentication experiences of people with cognitive impairments

Jordan Hayes; Xiao Li; Yang Wang

doi:10.1145/3132525.3134788

"I always have to think about it first": Authentication experiences of people with cognitive impairments

Jordan Hayes, Xiao Li, Yang Wang

School of Information Studies

Research output: Chapter in Book/Entry/Poem › Conference contribution

9 Scopus citations

Abstract

Authentication is a mundane yet often integral part of people's experiences with computing devices and Internet services. Since most authentication mechanisms were designed without explicitly considering people with disabilities, these mechanisms may pose significant challenges for these users. In this paper, we report results from a contextual inquiry study on the authentication experiences and challenges of people with cognitive impairments. We identified a number of difficulties our participants experienced, such as remembering usernames and passwords, typing on the keyboard, logging out from their existing online accounts and being aware of errors. We hope the insights we found will indeed make future authentication systems more accessible and easier to use for users with cognitive impairments.

Original language	English (US)
Title of host publication	ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility
Publisher	Association for Computing Machinery, Inc
Pages	357-358
Number of pages	2
ISBN (Electronic)	9781450349260
DOIs	https://doi.org/10.1145/3132525.3134788
State	Published - Oct 19 2017
Event	19th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2017 - Baltimore, United States Duration: Oct 29 2017 → Nov 1 2017

Publication series

Name	ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility

Conference

Conference	19th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2017
Country/Territory	United States
City	Baltimore
Period	10/29/17 → 11/1/17

Keywords

Authentication
Cognitive impairments
HCI
Security

ASJC Scopus subject areas

Human-Computer Interaction
Software
Hardware and Architecture
Computer Networks and Communications

Access to Document

10.1145/3132525.3134788

Cite this

Hayes, J., Li, X., & Wang, Y. (2017). "I always have to think about it first": Authentication experiences of people with cognitive impairments. In ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility (pp. 357-358). (ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility). Association for Computing Machinery, Inc. https://doi.org/10.1145/3132525.3134788

"I always have to think about it first": Authentication experiences of people with cognitive impairments. / Hayes, Jordan; Li, Xiao; Wang, Yang.
ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility. Association for Computing Machinery, Inc, 2017. p. 357-358 (ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility).

Research output: Chapter in Book/Entry/Poem › Conference contribution

Hayes, J, Li, X & Wang, Y 2017, "I always have to think about it first": Authentication experiences of people with cognitive impairments. in ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility. ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility, Association for Computing Machinery, Inc, pp. 357-358, 19th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2017, Baltimore, United States, 10/29/17. https://doi.org/10.1145/3132525.3134788

Hayes J, Li X, Wang Y. "I always have to think about it first": Authentication experiences of people with cognitive impairments. In ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility. Association for Computing Machinery, Inc. 2017. p. 357-358. (ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility). doi: 10.1145/3132525.3134788

Hayes, Jordan ; Li, Xiao ; Wang, Yang. / "I always have to think about it first" : Authentication experiences of people with cognitive impairments. ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility. Association for Computing Machinery, Inc, 2017. pp. 357-358 (ASSETS 2017 - Proceedings of the 19th International ACM SIGACCESS Conference on Computers and Accessibility).

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"I always have to think about it first": Authentication experiences of people with cognitive impairments

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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