HOW DO INFORMATION AND COMMUNICATION TECHNOLOGIES RESHAPE WORK? EVIDENCE FROM THE RESIDENTIAL REAL ESTATE INDUSTRY1

Kevin Crowston; Steve Sawyer; Rolf Wigand; Marcel Allbritton

HOW DO INFORMATION AND COMMUNICATION TECHNOLOGIES RESHAPE WORK? EVIDENCE FROM THE RESIDENTIAL REAL ESTATE INDUSTRY¹

Kevin Crowston, Steve Sawyer, Rolf Wigand, Marcel Allbritton

School of Information Studies

Research output: Contribution to conference › Paper › peer-review

3 Scopus citations

Abstract

We are exploring how information and communication technology (ICT) use affects the work lives of real estate agents, the process of selling/buying houses, and the overall structure of the residential real estate industry. Earlier stages of our work involved intensive field research on how real estate agents use ICT. In this paper, we report on the design and analysis of a pilot survey of 868 agents intended to investigate their ICT use more generally. Analysis of the 153 responses to this survey sheds light on how ICT use supports information control, enables process support, and helps agents to extend and maintain their social capital.

Original language	English (US)
Pages	612-617
Number of pages	6
State	Published - 2000
Event	21st International Conference on Information Systems, ICIS 2000 - Brisbane, Australia Duration: Dec 10 2000 → Dec 13 2000

Conference

Conference	21st International Conference on Information Systems, ICIS 2000
Country/Territory	Australia
City	Brisbane
Period	12/10/00 → 12/13/00

Keywords

coordination theory
disintermediation
Electronic commerce
fieldwork
social capital
survey
transaction cost

ASJC Scopus subject areas

Computer Networks and Communications
Computer Science Applications
Information Systems

Cite this

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title = "HOW DO INFORMATION AND COMMUNICATION TECHNOLOGIES RESHAPE WORK? EVIDENCE FROM THE RESIDENTIAL REAL ESTATE INDUSTRY1",

abstract = "We are exploring how information and communication technology (ICT) use affects the work lives of real estate agents, the process of selling/buying houses, and the overall structure of the residential real estate industry. Earlier stages of our work involved intensive field research on how real estate agents use ICT. In this paper, we report on the design and analysis of a pilot survey of 868 agents intended to investigate their ICT use more generally. Analysis of the 153 responses to this survey sheds light on how ICT use supports information control, enables process support, and helps agents to extend and maintain their social capital.",

keywords = "coordination theory, disintermediation, Electronic commerce, fieldwork, social capital, survey, transaction cost",

author = "Kevin Crowston and Steve Sawyer and Rolf Wigand and Marcel Allbritton",

note = "Funding Information: For the past three years, we have been studying the use of information and communications technologies (ICT) in the residential real estate industry. Through this project we seek to understand how the pervasive use of ICT in the real estate industry changes the way people and organizations in that industry work. Our overall research project has three specific objectives: 1This study was supported in part by NSF Grant IIS 97-32799 and by a grant from the Office of the Dean at the School of Information Studies, Syracuse University. The authors thank the unnamed real estate agents and other real estate professionals for their time and insight, and the anonymous reviewers fro their comments. Funding Information: This study was supported in part by NSF Grant IIS 97-32799and by a grant from the Office of the Dean at the School of Information Studies, Syracuse University. The authors thank the unnamed real estate agents and other real estate professionals for their time and insight, and the anonymous reviewers fro their comments. Publisher Copyright: {\textcopyright} 2000, Association for Information Systems. All rights reserved.; 21st International Conference on Information Systems, ICIS 2000 ; Conference date: 10-12-2000 Through 13-12-2000",

year = "2000",

language = "English (US)",

pages = "612--617",

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T1 - HOW DO INFORMATION AND COMMUNICATION TECHNOLOGIES RESHAPE WORK? EVIDENCE FROM THE RESIDENTIAL REAL ESTATE INDUSTRY1

AU - Crowston, Kevin

AU - Sawyer, Steve

AU - Wigand, Rolf

AU - Allbritton, Marcel

N1 - Funding Information: For the past three years, we have been studying the use of information and communications technologies (ICT) in the residential real estate industry. Through this project we seek to understand how the pervasive use of ICT in the real estate industry changes the way people and organizations in that industry work. Our overall research project has three specific objectives: 1This study was supported in part by NSF Grant IIS 97-32799 and by a grant from the Office of the Dean at the School of Information Studies, Syracuse University. The authors thank the unnamed real estate agents and other real estate professionals for their time and insight, and the anonymous reviewers fro their comments. Funding Information: This study was supported in part by NSF Grant IIS 97-32799and by a grant from the Office of the Dean at the School of Information Studies, Syracuse University. The authors thank the unnamed real estate agents and other real estate professionals for their time and insight, and the anonymous reviewers fro their comments. Publisher Copyright: © 2000, Association for Information Systems. All rights reserved.

PY - 2000

Y1 - 2000

N2 - We are exploring how information and communication technology (ICT) use affects the work lives of real estate agents, the process of selling/buying houses, and the overall structure of the residential real estate industry. Earlier stages of our work involved intensive field research on how real estate agents use ICT. In this paper, we report on the design and analysis of a pilot survey of 868 agents intended to investigate their ICT use more generally. Analysis of the 153 responses to this survey sheds light on how ICT use supports information control, enables process support, and helps agents to extend and maintain their social capital.

AB - We are exploring how information and communication technology (ICT) use affects the work lives of real estate agents, the process of selling/buying houses, and the overall structure of the residential real estate industry. Earlier stages of our work involved intensive field research on how real estate agents use ICT. In this paper, we report on the design and analysis of a pilot survey of 868 agents intended to investigate their ICT use more generally. Analysis of the 153 responses to this survey sheds light on how ICT use supports information control, enables process support, and helps agents to extend and maintain their social capital.

KW - coordination theory

KW - disintermediation

KW - Electronic commerce

KW - fieldwork

KW - social capital

KW - survey

KW - transaction cost

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T2 - 21st International Conference on Information Systems, ICIS 2000

Y2 - 10 December 2000 through 13 December 2000

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